Business Blogs: Trends, tips, and real-life anecdotes from industry experts.

Today, most businesses are using the Internet to compete on an international basis, 24 hours a day, 7 days a week. This means that technology is now a major part of the sales process, and more important, your customer-service activities. But you cannot provide top-level customer service with technology alone.
People are sick of dealing with [...]

As I approach my ONE year anniversary of membership in the StartupNation Community, I am consciously taking some time to reflect on the last year! It has been quite a whirlwind in which I literally woke up one morning and started a business (for those of you who do not know, I am an inventor [...]

Customer service can be a touch situation for many people. Usually when people call these numbers it is because they either have a problem that needs fixed, they are angry or both. Having quality representatives who can handle varied situations can really make the difference.
Less Reps
Quantity isn’t always quality—especially when it comes to [...]

Whether you are creating a new Web site or reviewing the one you already have, there are three key factors to keep in mind.
Are you guilty of these three Web site sins?
1. Visitors can’t get the information they need.
This is pretty obvious, but often overlooked. It can be enticing to use fancy videos, too many keywords, [...]

Twitter, http://twitter.com/, is a great way to build buzz about your products and services. But if you are using it for media relations activities, here are a few tips to keep in mind:
1. Keep it professional.
Although you want to reach out to followers on a personal level, keep it professional and provide valuable information. Your followers [...]