Things can get out of control fast (especially if you are outsourcing a lot of work) so how you juggle all of your priorities? Here are three tips that can help:

1. Create a leadership team.

Take your best people, give them management roles and set responsibilities. It’s essential to have strong leaders in place who know what needs to be done, can set project scopes in place and then create effective teams to handle the work.

2. Communicate.

In addition to the above, your leaders need to be good communicators who can talk to all the appropriate parties involved and keep track of deadlines on a regular basis. Frequent interactions and transparency keep the lines of communication open so projects, and talent, stay on track.

3. Put the Right Technology and People in Place.

If you haven’t already done so, make sure you have the appropriate hardware and software in place to support the development process and manage growth. Always think about cost savings and create a strong support team to fix problems internally.

Not only will you save money, but this way, your employees will work closer to end-users and be able to see and solve issues faster and find opportunities to grow the business.

Once your internal systems are ready, you can outsource talent as needed. But remember, these people become an extension of your team and need to be trained accordingly, follow appropriate protocols and pursue company goals.

Stay in Control.

Today’s businesses are evolving quickly with new ways to communicate all types of data, entertainment and education. To stay competitive, get organized. Have the right people doing the appropriate jobs, increase regular communications and maintain your internal hardware and software to be as cost-effective as possible.

For more information, write to me below or at www.richdad.com, customerservice@richdad.com.

Not hide from my family (although the idea occurs periodically), but hide behind my computer. More and more, I look around and see social media chatting replacing real time networking. Please don’t mistake me, I love social media, use it all the time, and have reaped the rewards of connecting online. However, not without getting out there and networking IRL (In Real Life).

Whether it be on a local level or a regional or national conference, it is essential to connect face-to-face with other small business people in your vertical or who complement your business. Not only is this essential for your business, but also for your mindset. As I wrote earlier, being a small business person who either works from home or a small office is isolating, and talking to others allows you to see you are not alone.

The first step in networking is to start out slow. Try a local networking mixer first. Most local communities have a community calendar. Seek out a young professionals meet-up, a direct sales referral group, or even a seminar. Take a peek at what is going on out there behind the world-wide web and you will be pleasantly surprised how refreshing talking in person is!

**Tip: Take a wingman. Most of us have at least one friend or colleague who lives near us who does something similar. Cajole them to go along and be your back-up.  Often walking into event with someone else is all we need to move forward.

Local networking hours often lead to meeting like-minded entrepreneurs also looking to share ideas and brainstorm solutions. Don’t just collect cards, but follow-up with the people that you met and clicked with….That means setting up a second meeting, forming a mastermind group or scheduled meet-ups.

**Tip: I try to schedule my meetings for one right after another during a specific time frame, so I don’t lose travel time going to and from random meetings here and there. Pick a day or two per week that you schedule appointments.

Hitting up a conference or two is a big MUST. I know this brings a financial component, but it is a necessary expense to expand knowledge and meet others in your space. The internet and the overall accessibility that it brings allow us to network nationally, but meeting a few of these connections in real time really helps the process. Take the plunge and go - make the most of the experience.

**Tip: Keep costs to a minimum by driving to a conference with some of the connections you make locally or attend a conference in a city where you can stay with friends or family.

What do you think?  Do you like to get out there and meet other startup business people?

What are your tips?

For more on meeting people in person and networking IRL - visit me here.

Rachel

Harrington imparted the crowd with a boat load of information on the best practices of inventing and getting a product on TV, but what seemed to leave the biggest impression on the audience were these words:  ‘If you have always done what you have done, you will always get what you have always gotten.’

Just a simple mantra of Harrington’s had the audience in a tizzy.  How could something so obviously simple be so profound?  Well, it just can.

In my opinion, the bottom line is this:  We get good a providing a particular service or making a certain product and complacency settles in. As humans, we like familiar and resist change.  If it is not broken, Why Fix IT?

Yet, we continue to want and desire more ‘stuff’ whether it be tech, cars, clothes, or a new kitchen.  We want to increase and change our surroundings and everything in it without evolving ourselves.

I don’t think anyone would disagree - being in small business is tough (but very rewarding).  We have to distinguish ourselves as being better than the big dogs.  We often have to wear many hats and fill many roles ourselves.  However, we care more than anything about our little babies, I mean, businesses, so often we grow an exceptional reputation.

Once we get to that point, if we want more, we have to put in more.  It is as simple as that.  If you continue to do what you have done, you will continue to reap the same rewards.  Otherwise known as being stagnant.

Which if I am correct, is not what we set out to do at all when starting our own business?  We got involved in startup business because we are dreamers and have big aspirations.  When we get comfortable in a routine, it is hard to break out of it, though.

If you feel comfy and cozy with where you are, it is time to change things up a bit before you regret it.  Just like Apple Computer came out with a brand new Macbook Pro this week and Heinz makes a new ketchup with less sugar and no corn syrup, our businesses must continue to add something new or evolve.

There are all the usual suspects when it comes to evaluating your business like quarterly reports and consistently evolving business plans, but here are a few tips to clear your head and figure out how to get something new:

• dream pad - Keep a notepad with you at all times.  If you see something that peeks your interest or have a mini idea, jot it down.

• call off - Take a day off to let your mind breathe and rest from your business.  You will come back reinvigorated.

• escape the subjective - Ask a mentor or coach to evaluate where you are in regards to where you thought you may or may not be.

Sometimes it is the most simple advice that moves us like Harrington’s.

As for me, I always say: Dream BIG!

Rachel

On the flip side, the 2nd quarter of the year is coming to a close as summer hits, and parents in business are no different than anyone else.  We want our momentum to keep going into the 3rd quarter without interruptions.  I definitely do.

In my opinion, summer and business growth and productivity do not need to work against each other.  In fact, greater productivity can lead to greater enjoyment of summer.

I have a sneaky suspicion the busier I am, the more I achieve and fit in to my day.

Think about it - When you have large chunks of time that are unaccounted for…What do you do?  My guess is daydream, play with apps, doodle, waste time, or grab a coffee.

When we are busy and have a really full schedule, we actually fit more in because we are diligent about scheduling.  We make time for each task and responsibility, hopefully blocking out time for our families and fitness and sleep. We map out our days out of NECESSITY, so we can cross everything off not leaving a spare minute to doodle.

A few weeks ago, I had the distinct pleasure of hearing Samantha Ettus speak about work family balance on a panel for Hot Topics for Moms in Business. Samantha imparted us with one tiny little tidbit that stuck in my mind because it is the way I live.  “Run your life like train schedule.” Samantha dramatically changed her entire family’s schedule so both she and her husband could run their businesses and spend time with their children.

Operating on that schedule allows Samantha to fit in everything that she and her husband prioritize.  This is how I live year-round, but especially in summer.  During summer, most of us have the benfit of warm weather and longer days, which lets us squeeze in an early morning run or evening walk for ice cream with all of other responsibilities sandwiched in the middle.

I hope each and everyone of you enjoys your holiday weekend, and as it comes to a close set some goals for your summer.  Outlining both business and family goals are important.  Then, take a look at your schedule week by week and draft up a timeline for those goals.  Insert tasks in your calendar along with time to enjoy your kids, dogs and the summer weather.

Reach out to friends and other parents in your neighborhood to arrange a childcare swap, carpools, or information on local kids’ programs.  Go over plans with your spouse and partner and put it all in the schedule!

I am training for a half-marathon, and I think the discipline used in my training can be applied to business.  I have a plan mapped out with goals I want to hit and how much I need to run, stretch and rest/reinvigorate to get to my goal.  The same goes for business.  I know where I want to go, which includes how many nights I need to work to get there and how I can take the weekends off to replenish myself and my family.

I would love for you to share your top summer goal with me and how you have scheduled to make it happen!  Keeping one another accountable is always helpful!

Here is to an amazing summer for you and me both.  I hope your business rises like the heat (Don’t forget to cool off with an ice-cream).

For more on ’summer tricks of the trade for moms and dads’…read here.

Rachel

When I first started my business, every conference that I attended dropped me into an environment of all new people because business was a brand new field for me.  Getting on a plane or in a car to attend a conference near or far with several hundred people that I never met before has made me a bit of a warrior in the area.

In fact, now when I choose a conference, I look for ones that will allow me to meet new people and partake of different information.  What can I say?  I am a renegade.

As I was leaving last week, a colleague asked me if I was ready to head off to a destination that I never went to before with people that I did not know.  My response was ‘Absolutely.’  Don’t get me wrong, I felt some jitters, but mostly I was excited.

You see, going to meet new people at an unknown conference or environment is not only daring and bold, but also savvy.  The business world is a big, wide open space, and with all the virtual opportunities, it is easy to get lost in a sea of avatars.  I love networking online and chatting on Twitter as much as the next person, but those transactions must translate into REAL LIFE for them to really push forward.

It is so easy to hide behind our laptops and tablets with a false sense that we are connecting with lots of people, and often, online connections are amazing.  However, in order to make greater partnerships, referral networks, and lasting relationships, some of these connections must become IRL (In Real Life). Although, we spread our avatars all over the internet, it really is crucial to put an actual face with a name.

Although it is imperative to keep current relationships fresh and ongoing, it is also imperative to make new ones.  My goal for this year was to choose one brand-spanking new conference to attend in comparison to last year when they were all new.  I had to reserve some time and money to attend one or two that I loved from last year in order to both pay it forward and stay in touch IRL with contacts.

Last week was the NEW one.  The conference where I knew nobody and had no idea what to expect.  What started out as a nerve wracking experience proved to be both fruitful and fun.

Of course, I had my survival tips ready.

(Attending a New) Conference Survival Tactics:

1. Smile.  Look happy.  Whether you are nervous, scared or feel like you are going to be sick, put a happy face on because it makes you way more approachable.
2. Forget Avatars. You see that picture by my name here?  Guarantee you that in person, I look nothing like it.  Don’t memorize avatars and think you will recognize anyone.
3. Don’t Prequalify. Leave judgement at home.  The most unassuming person may be your best contact or the one person that you are just dying meet, may prove to be a dud.  In other words, meet and greet as many people as you can!  Move around the room, change seats or tables, and introduce yourself to as many people as possible.
4. Be ready to conduct business. Really.  Bring extra business cards, notepads, pens, laptop/tablets/chargers, and even any legal documents as in non-disclosures if they apply.
5. Takes notes. After meeting someone, make a few notes on their card or in a  notebook so you are prepared for a little conversation when following up.

Yes, you must follow up with the contacts that you meet and make an effort to move the relationship forward.

I would love to hear about your adventures of heading to conferences…

To read more about the simple, yet practical advice I heard on work life balance, read here.

Rachel

1.  Have a Giveaway

Tip #1- Do giveaways on Facebook, your blog, and/or other blogs that have a lot of traffic. Give away something small from your business about once a month and ask that to enter the contest, you must “like” your Facebook page. There are several free giveaway apps on Facebook that will even send the message to their followers and also run the contest by picking the winner for you. I’ve watched my fan page grown from about 200 likes to almost 3,000 likes in around 6 months just from giveaways, and I get many customers and a lot of feedback also from these giveaways.

Thanks to:  Megan Andrus from My Accessory Business

One budget friendly way to market your business is to sponsor a giveaway on a blog or Facebook. I have sponsored giveaways and regularly give things away on my Confessions of a Coupon Queen Facebook page. (I call it “Win It Wednesday.”) Here’s how it works. A small business will give me a gift certificate or some product to give away to my fans, usually in the $25 value range. I plug the company at least three times before the giveaway. I use Rafflecopter to administer the giveaway. It allows me to require my fans to like the sponsor’s Facebook page, subscribe to their Twitter feed, etc. I have sponsored giveaways for other blogs and Facebook pages which, in one instance, netted me over 500 new fans. People love free stuff! And $25 is pretty cheap advertising.

Thanks to: Christine Luken of Strong Tower, LLC

2.  Feature Your Customers

We are a company that designs and supplies custom embroidered patches for clients such as Boy Scouts, motorcycle clubs, fire departments, and more.  I sent out an email to all of our previous customers telling them that we want to hear their story and we want to feature them on our blog. I asked them to reply with a little background about their organization and how they use their patches. I even told them if they’d like, they could send some images of their patches in use. The response was overwhelming. It turns out our customers love us! I got so many responses of stories as well as high praise.

This fosters great customer relationships. If we took the time to write about someone and promote him or her on our website, whom do you think that person is going to return to when they need the same type of services again? There’s little question. Not only that, but we get free promotion too. Everyone loves to see his or her name in print, so they share and tweet the article and tell their friends about it. If any of their friends need this service, whom do you think they are now going to use? Also, when potential customers see it, it will convince them to use us, because they will see what a great relationship we have with our customers.

Thanks to: Marisa Brayman of Stadri Emblems

3.  Use Local Media Outlets to Spread the Word

If you need local traffic, contact your local media contact like newspapers or local TV stations to get your business written up by the business editor or featured on the TV and the story is usually assigned by the assignment desk.  This also works for state business publications or regional newspapers.

You can also submit info to talk radio stations.   Most local radio stations will trade radio commercials for gift certificates.  Some will do full trades, others half trade and half cash.  If you are a retailer, the trade can be product or certificates and the cash can come from your co-op advertising dollars that your vendors offer or just your cash.   Don’t have time to search for your co-op dollars?  Call your local radio station and ask for a sales rep.  They will do the search for you as they are members of RAB (Radio Advertising Bureau) for free but want you business.  You will need to give them all your vendor names in order to do the search.  Most co-op dollars that do radio also do TV print, etc.

Thanks to: Tina Janke Midtown Marketing Group Inc.

4.  Partner with Other Local Businesses

I, like everyone else am trying all kinds of things to get the word out about my new product.  The latest thing I did was join a Gym. In particular the Gold’s Gym in Gastonia, NC. They have a program that helps promote small businesses by advertising for us if we offer a discount to their members. In addition I get a discount for myself and all my employees. Truly a round of winning.

Thanks to: Marni Peters of Idea Incubator Inc.

5.  Spend $5

I’d recommend Fiverr.com as a great way to market your business on a budget. Fiverr is a global marketplace where people can buy and sell goods for as little as $5 and currently lists more than 500,000 gigs. Businesses can use anything from SEO enhancement services to promotional video making - all for the price of a latte!

Thanks to: Allison Brady or Atomic PR

6.  Use YouTube

One of my favorite budget-friendly marketing ideas is employed by Expert Laser Services, an IT consultant and printer repair service that created a “Destroy Your Printer” YouTube contest. People submitted videos of themselves destroying their nonfunctional printers in creative ways: throwing printers out the window, hunting them down and shooting them in the woods, etc. The contest itself didn¹t attract the large number of entries that they expected…but ultimately created a buzz online that lead to more than 4,000 views and thousands of dollars in new sales.

Thanks to: David Langton of Langton Cherubino Group, Ltd.

7.  Give Customers Something that Creates Conversations

Randomly sending some of our best fundraisers a Go Get Funding T-shirt. That surprise and low-cost gift helps to build a great relationship. And as a bonus, they’ll have a story to tell anyone that asks a question about the shirt.

Thanks to:  Sandip Singh from Go Get Funding

8.  Use Creative Handouts

When speaking with local organizations to even national ones, I create a personalized bookmark and give them to everyone. The bookmark is double sided with one side holding the key point of the speech and the other size a place to write some sort of goals.

These have been very successful and only cost me the ink to print and the cardstock. In using a Microsoft word document, I secure 4 bookmarks per 8-1/2×11 sheet of cardstock.

Thanks to: Leanne Hoagland-Smith of Advanced Systems

9.  Stand Out in a Crowd

If you’re a woman, seeking female customers, and you’re at a meeting, trade show, sale or elsewhere, get noticed by carrying a truly unique accessory like a red purse smothered in crystals, a standout scarf made from recycled sweaters, or very bold jewelry. This works amazingly well in attracting attention. It’s up to you to move the conversation from your accessory to your product or service.

Thanks to:  Lynn Colwell from Celebrate Green

10. Create Great Shareable Content

An easy and very cost effective marketing method we use at my company, Pig of the Month BBQ is to create 3-5 downloadable pdf files around free information (in our case, recipe guides, wine and beer pairings, and grilling tutorials) that are simple and created in Google docs and then shared from our website. We then contact the top 100 or so bloggers in a related field and ask them to share it with their readers as well. The bloggers get nicely done and interesting content to share and as people are reading though they see our logo, website, and a link or 2 thrown in so they can follow it back to learn more or see more recipes on our site.

This could be applied to several different business models as well and is dirt cheap. For example, a dentist might create an easy one page downloadable printout showing how long and the best way to brush kids’ teeth every day. It could be hung in bathrooms and then seen by prospective customers daily to create awareness.

Thanks to: Lea Richards of Pig of the Month

Want to get more inexpensive and practical small business marketing ideas, grab a free e-book called “Build Buzz for Your Biz, 23 Creative and Inexpensive Marketing Strategies That Will Get You Noticed” at http://23kazoos.com.

Wendy Kenney the Founder of 23 Kazoos, a Marketing and Public Relations firm in Phoenix, Arizona, that is relentless about results.  She is the bestselling author of How to Build Buzz for Your Business available on Amazon.com, and has been featured in the Wall Street Journal, USA Today, and Newsday.

This week has taken nothing short of velcro-ing myself to my desk to finish the tasks at hand.  Every time I am out driving, I see loads of happy people walking, jogging, biking, and taking a quick break in their day to catch some fresh air.  The smiling is infectious.

While smiling, exercising, and sheer utter joy may all be side effects of summeritus, so is canceling appointments and not following through on commitments.  As with most things, there is a good and bad side to summeritus.

All week, I have been hearing, ‘I am sorry, I cannot meet you now’ and ‘I apologize, I did not get to _______’….Come on!  I was not born yesterday.  I am looking out my window dreamily, too.  I am fantasizing about a long walk and frozen yogurt just like you.

This is all a result of over-committing, a lesson that I frequently learn the hard way.  Saying no to committees and meetings and lunch dates and additional tasks is hard to do.  This is especially the case when the person asking is a friend, treasured colleague, and/or someone we are dying to do business with in the future.

However, saying yes and not following through is even worse than over-committing, which is what always gets me in trouble.  I cannot do the no follow through thing, so I end up totally stressed.  I have had to teach myself the hard way to only commit to what I am going to see through until it is finished.

It is like the meeting that I fought to get to last winter in the middle of a snowstorm on a snow day from school.  I had a few back up plans in place in oder to make this happen because I was thoroughly committed.  Otherwise, canceling would have been way to easy.

Let’s use this early summeritus season to learn some lessons about committing:

1. Do not commit to something if you do not see yourself being able to finish it even on the most magical weather day of the year.
2. Set a hard limit for how many meetings, event, committees you want to do in a week, month.
3. It is better to say No upfront rather than excuse yourself after you have already said Yes, so be certain that it is something really can commit to (rain, snow, or sunshine).

First impressions are considered crucial, if not critical in both life and business. Whenever, one meets someone new in biz or anywhere for that matter, one (hopefully) checks his/her breath, looks for food in their teeth, and puts his/her best foot forward. There are basic rules of socialization.

Case in point:  At an out-of-town meeting last week, the first thing I grabbed were some Altoids Breath Mints, and I noticed the person I met with was chewing some minty gum.

In a day and age of instant access to information (via that little thing called the Internet), first impressions in business often derive through websites. That is why your website and its copy have to be up to snuff.  Your website has to be easy to navigate, read, and find what one is searching for in both a fast and simple way.

Blogging is especially critical because it allows potential customers to get a feel for one’s company/business.  Website copy and blogging serve as a first impression, so proofread! (Do not leave that piece of spinach in between your teeth!)

Install a dictionary and thesaurus app on your phone to check spelling and word meanings, subscribe to Grammarly.com to proofread, use your publisher’s spellcheck, and make certain to read your writing before publishing.  Just this week, I looked at a marketing company’s website and there was a glaring misuse of the word complimentary when the meaning of the sentence required complementary. Obviously, an enormous turn off.

Read, proofread, and read again. Possibly, have a friend or colleague read?  One never gets a second chance to make a first impression.

To meet me for the first or second time, come on over to Back’nGrooveMom.

I recently had the opportunity to interview Tiffany Manley (blogger, homeschooling mom, and one of my awesome 23 Kazoos marketing team members) about how Girl Scouts go about selling so many boxes of cookies.  Tiffany’s daughter Ava, who is 9 years old, sold 500 boxes of Girl Scout cookies last year which is pretty phenomenal.  This year, Ava has set her sights even higher and is working hard to achieve her goal of selling 750 boxes.  Ava, along with four other girls is part of Troop 763 from Chelsea, Alabama, have already pre-sold 1000 boxes of cookies for this season.    With pre-sales that high, it’s no doubt Ava and the other scouts will meet or exceed the sales goals they have set for themselves.

So what is the secret to their success?  I asked Tiffany for some insight to share with small business owners.   Tiffany explained that “They don’t want to fail; they work really hard to reach their goal.”  She added that she lets Ava run the cookie sale the way she wants to because “it’s her own little business.”  With the support of their parents and their eyes on the prize, the Troop comes up with their own ideas about how to market the cookies and increase their sales.  When I heard what Ava and her troop were doing to sell their cookies I thought, “These girls are brilliant!”   I immediately wanted to share their marketing practices with you.

Here’s how they do it.

1. They set a goal. (The number of boxes they want to sell.)
2. They have rewards. (Prizes for each level of sales)
3. They formulate a marketing plan to reach their goal.

To come up with their plan, Ava and her mom visited retail and grocery stores in their local community.  Ava noted what she liked and didn’t like about what the stores were doing and used the best of their ideas to create the Troop’s marketing plan.

Here’s their Girl Scout Cookie Marketing plan.

1. Talk to everyone you know.

When the order forms come out, the girls hit the streets to visit friends and neighbors and ask them to order a couple boxes of cookies.  Business owners can do this too by getting out of the office and talking to people wherever they go about their business.

2. Go to where the most customers are.

The girls visit area businesses and ask the business owner and employees to buy cookies.  One of their marketing tips: Business owners buy more cookies.  I think it is an act of solidarity as small business sales teams have to stick together.  Business owners can benefit from this strategy by doing the same thing, going to networking events, attending chamber of commerce events, and putting themselves in the path of prospective customers at every opportunity.

3. Build a customer list.

The girls keep their order forms from previous years so that when the new order forms arrive, they hit the phones and call all previous customers to ask them how many boxes they want to order.  Customers from previous years will refuse to buy cookies from other Girl Scouts because they have an existing relationship with the Girl Scout who calls them personally every year. This strategy helps secure repeat business but also frees up the Troop members’ time which allows them to market to new customers.  Most business owners know how important it is to build their customer and prospect lists; this example from the Girl Scouts just reinforces the importance of list building and highlights how much difference a personal touch can make.

4. Boost sales by bundling.

The girls tie three boxes of cookies together, wrap them in a bow, and sell them as a unit.  Even without a reduction in price, this increases the total number of boxes they sell.  Business owners can use similar tactics to bundle products and services in complimentary packages and increase their sales.

5. Tie marketing promotions to holidays.

To attract more business and differentiate themselves from other Scout Troops, the girls are turning their bundles of cookies into special Valentine’s Day bundles wrapped in Valentine’s Day ribbon complete with a Valentine’s Day card.  They make it easy for buyers like me who have little imagination and even less time to shop for the holiday.  Business owners can capitalize on this strategy all year long by tying promotions to the various holidays and using the promotions to generate business buzz and attract new customers.

6. Support a charity.

The girls are also taking donations of money that is used to buy cookies to send to the troops overseas.  This is a win for everyone.  It creates good will for the Girl Scout Troop, offers people a creative way to support the troops, gives soldiers a little taste of home, and helps the Troop sell more cookies.  This is a perfect example of how business owners can do good deeds for their community in a way that also boosts their bottom-line.

7. Be prepared for objections.

One of the most common objections the girls hear is “I’m on a diet.”  Their standard reply is, “Well that’s okay, we are also collecting donations so we can send boxes of cookies to the troops overseas.”  This strategy has a 90% success rate at converting an objection to a sale, according to Tiffany.  The girls have learned that if they stick with it, and keep asking, most people will buy at least one box.  There are two great takeaways here for small business owners.  First, be ready to answer objections.  Second, perseverance pays off.

8. Dare to be different.

Like other Troops around the country, the girls set up booths in front of local businesses with lots of foot traffic to sell cookies.  The Troop took this sales tactic to the next level by creating “Girl Scout Cookie Billboards” out of strapping and empty boxes that they walk around in to funnel customers to the table.   This is the kind of “out of the box” thinking that can be sales gold for small businesses.

9. Have a contest.

The girls set up a drawing for a free box of cookies at their booth which helps pull people over to the table where the girls can talk to them and make the sale.  As part of the drawing, they collect email addresses and get permission to email people when their order is in or when cookies come out next year.  This is a great example of how business owners can use a low-cost contest to generate interest for their business and build their customer list for future promotions.

10. Follow up after the sale.

The girls don’t stop after the cookie orders have been delivered to customers.  They send handwritten notes to each customer thanking them for buying cookies and letting them know that they have extra boxes for sale in case they want to buy any more.  They sell lots of extra cookies this way.  And the handwritten thank you notes go a long way in cementing the relationships the girls have built with their customers.  This is another great example of how powerful personalized service can boost sales.  Small business owners can mimic this type of tactic to build customer relationships and attract future sales.

Girl Scout cookies may seem easy to sell because they support great programs, are sold by cute little girls in green uniforms, and they sell a product that most people love.  However, Ava and the girls from Troop 763 in Chelsea, Alabama, are proof that it’s having a marketing plan along, and paying attention to details,  can make the difference between an average cookie selling season and a Troop of cookie selling superstars.

If you’re like me, you’ve probably said this statement many times: “If I had only known then what I know now.” I understand that mistakes are part of the process, but do I have to make so many of them!?! Experience has made me a fast learner and now, more than ever, I pay attention to those who have gone ahead of me so I can learn from their mistakes and hopefully not make so many on my own. Maybe you do too.

To gain some more insight, I asked business owners who have been in business five years or more the same question, “If you would have known then what you know now, what would you have done differently and why?” Their answers were not only insightful, but inspiring and I think you will really appreciate what they had to say.

So here you go; 29 (plus one) insights from business owners like us on what they would have done differently had they known.

We would love to hear your answers too, please leave a comment and let us know, “What would you have done differently in your business if you would have known then what you know now.”

Enjoy!

1. Hire Slowly, Fire Quickly

Oh man, I wish I would have remembered this one every day when I woke up. There is little of greater importance than having the right people on your team(s) and when you find out an apple has gone bad or you have found a worm in a seemingly perfect apple, get rid of it ASAP! The old adage is often true, ’some dogs can’t hunt’.

Thanks to Ben Sayers, VoIP Supply, LLC.,VoIP phone systems, in business 8 years

2. Be More Open to ChangeTechnology and trends are constantly evolving: one day you are set in your Facebook ways and the next day Pinterest is the new phenomenon. Social media has changed the way we do business and how startups utilize it is integral to your success. However, if someone told me this during social media’s infancy, I would have called them crazy. I let all my years in business bias my first impression of social media and thought it was simply a fad. I couldn’t have been more wrong! Social media has changed the way we do business and has set the bar for the way we measure success. If companies are not willing to adapt, they will never become an industry leader or experience great successes.

Thanks to Jim Joyal,, SHIFT Communications, PR and social media agency, in business 9 years

3. Be the Boss Not the Buddy

Don’t be friends with employees. When you try to be too nice it makes it easy for others to take advantage of you, and that’s been true of about 80 percent of everyone I hired in the past. There was a time when I would give a job to almost anyone who asked, regardless if they were qualified or not, because back then I had the capital and I did not want to be the person who turned them down. Most of the money I lost when I started out was due to being overly tolerant of inefficient employees. It’s fine to be friendly with your staff, but you have to set boundaries and be willing to be a firm boss — whether you have three or 300 people working for you.

Thanks to Cathy Ward, BridesVillage.com, wedding accessories e-commerce retailer, 11 years in business

4. Lock in Your Location

Had I known then what I know now, I would have done everything possible to purchase my own business property. Last year, the rent for my original office, located in the Prospect Heights section of Brooklyn doubled, necessitating my having to move during my income tax preparation season.  If I had to rent a property, the lease would have included a “lease to own” clause and have a termination date during my slow season.

Thanks to Eustace L. Greaves Jr., Greaves Financial Services, Insurance and Income Tax Preparation Services, 17 years in business

5.  Start with Sustainably in Mind

In hind sight I would have focused much more deeply on a sustainable way to generate deal flow and new leads. No matter how large you think your network is (mine is large) it is not large enough and although power networking/word of mouth is the best source of leads of all the advisor/coach /consultant/soloprenuers I know almost none are reaching their personal income goals. What I am doing differently is focusing on the internet. I have just launched an e-commerce site and hope to launch a content site in the next 90 days. Historically my advisory services were delivered on site at companies located regional. I will continue with my advisory work with about 1/3 of my time, but focus on national and to a lesser extent international clientele via phone or Skype.

Thanks to Ajax Greene, On Belay Business Advisors Inc., business advising, 7 years in business

6. Know the Value of Vision

I would have placed an earlier emphasis to define the vision, mission and values of our company. It is important for the value of our employees to be aligned with my vision for our Company.

Thanks to Jason Maxwell, MassPay Payroll Services, payroll services company, in business for 8 years

7. Eliminate Distractions

Having owned several companies, I would have eliminated my distractions sooner than I did, e.g. real estate investments (rentals), buying and selling a laundromat, renovating homes, etc. While all the ventures were profitable they took away from focusing on building a brand that ultimately would have had more value than the combined profits of each transaction not related to directly building that brand.

Thanks to Joseph Carvelli, Retail Ingenuity, retail inventory and sales forecasting, in business for 12 years

8. Set Aside Significant Saving

I assumed if I built a good product, they would come! I had no idea how costly being in business would be, the amount of money I needed to succeed, or the toll the financial strain would take.

I am blessed that I had the tenacity and the strength to succeed despite overwhelming odds. If I could go back to the beginning, I would make sure I had significant savings set aside, or capital from another source. I cannot overstate the importance of being properly funded!

Thanks to Regina McRae, Grandma’s Secrets, dessert delivery, in business for 18 years

9. Put More Emphasis on Processes

If I had known then what I did now I would have put a lot more time into creating processes.  I find that with the majority of businesses these fundamentals often get overlooked and sometimes ignored completely. To me this is utter madness! A company can succeed or fail just by their processes. We find that we avoid 99% of mistakes because we process them out. This not only avoids unnecessary errors and client issues, but actually makes the company as a whole more efficient.

Thanks to Ben Norman, Koozai Ltd., UK based digital marketing agency , in business for 6 years

10. Delegate, Delegate, Delegate

I would have delegated more and not tried to do everything myself. Although it does take time to build relationships with your staff, I waited too long to delegate certain responsibilities that could have been done by someone else. Giving responsibilities does much to validate a staff member’s gifts and also demonstrates a deeper level of trust in the employer / employee relationship. Letting go of certain tasks has been difficult for me but I have come to realize that the more responsibilities I entrust to others in their areas of expertise, the lighter I feel, the more confident a staff member becomes and greater things are achieved by their efforts than could have been done otherwise.

Thanks to Stephanie Ciccarelli, Voices.com, online voiceover talent marketplace, in business for 8 years

11. Let Go and Let it Grow

For many years I had to know everything and do everything. I have discovered that other people and organizations can do things better and at a lower cost than doing it myself.  Letting go has enabled my business to grow and prosper and made my life much easier.

Thanks to Bob Shirilla, Keepsakes Etc. and Simply Bags in business for 30 years

12. Avoid Delaying Difficult Decisions

My biggest lesson over the years was learning that sometimes decisions had to be made for the good of the company, which sometimes meant disciplining or dismissing employees. In particular, when the economy started going into recession, I had to fire one of my closest friends in order to keep the company going. I should have done it sooner. As a result of my delay, it took a while to regain the company’s financial stability. Making difficult decisions is part of owning a business. Owners have to be willing to do it.

Thanks to Susan Southerland, Just Marry, Just Right DM and The Susan Southerland Secret, event planning, destination management, and small business consulting, in business for 20 years

13. Start with a Solid Team

I would have started with a solid business plan, hired an account, and started with a solid team around me.  There are not many businesses that are successful with one person wearing so many hats. Do what you do best and allow others to contribute what they do best to help your business grow.

Thanks to Amore Leighton Black, Apples & Oranges Public Relations, public relations and marketing, in business 7 years

14. Charge What I am Worth

I would have charged more! I was so excited to be working for myself doing something I loved. I’ve never been a person who chased profits -that’s not why I do what I do. But I didn’t do my homework and when I started, I charged pretty close to what I was making hourly at the jobs I’d left behind. That was all fine dandy except when working for myself, that wasn’t enough to cover things like taxes, health insurance, and so on. And also, I was definitely undervaluing my services. I was booked ALL the time, yet I could never seem to get ahead. Even though my clients all loved me and thanked me for my work, I doubted my value, and that was definitely reflected in my pricing.

Thanks to Alaia Williams, One Organized Business, professional organizing and small business systems consulting, in business 5 years

15. Focus on Building Relationships

We spent a fortune of money on advertising when we started out (with unimpressive results). We then changed our focus on relationship building with existing clients and organic search maximization vs. paid ads.  Now we see incredible returns in the form of referrals, and new business at a cost that is a fraction of what we used to spend. We needed to learn the hard way but if I knew then…

Thanks to Ben Schusterman, ElJet Aviation Services - private jet charter service, in business for 5 years

16. Start with More Money, Less Friends

I would start with about three-times as much cash as I thought I needed. I’d also be cautious around hiring friends/family.

Thanks to Heidi Ganahl, Camp Bow Wow, doggy day & overnight care, in business for 12 years

17. Use a Better Business Model

If we knew then what we know now, we would have started with the business model that we changed to about two years ago. Before the recession hit, we charged $39.95 for an annual membership with no free trial, and no automatic rebilling at the end of their membership term. During the recession, the rate in which we generated new members waned and we reached a growth plateau. To combat our stagnation we decided to change our revenue model to a free trial and a monthly rebilling combination. We implemented a three-day free trial and then a recurring $18.95 monthly fee after the three days expired. We are doing very well as a company now, but in retrospect, we should have thought about rebilling from the get go.

Thanks to Ian Aronovich, GovernmentAuctions.org, providing information about government auctions of seized and surplus merchandise

18. Hire Employees Sooner

One thing I would do differently if I were starting my training business today would be to make my first hire sooner. Operating on shoestring (and a broken one at that), I originally had to do everything myself. The thrift that made it possible for me to survive and then thrive in the beginning quickly became a hindrance when I delayed hiring people who could do any number of specific tasks easier, cheaper and far better than I could.

Thanks to Barry Maher, Barry Maher & Associates, motivational speaker, leadership trainer

19. Dream Bigger

I would have dreamed bigger from the start. In the beginning, my focus was on serving clients in my own Puget Sound backyard, even though successful people who were familiar with my publicity expertise and storytelling gifts were telling me to think nationally or globally. If I had it to do over again, I would have put more emphasis on national and global reach of my message right from the start.  Lead with juicier, higher value, and leveraged offerings first. When I was just starting out, I put a lot of emphasis on creating the absolute best $10 product about do-it-yourself publicity that I could create. Yes, the Media-Savvy-to-Go Publicity Tips Booklets have sold by the thousands since debuting in August of 2006. However, it is so much easier to make a bigger impact for more people and my own balance sheet by leading with a juicer, higher value offering. Today, the Broadcast Your Brilliance Webinar Series and Bye-Bye Boring Bio PLUS! Programs deliver great value for many around the nation and the world at price points that make it a whole lot easier to make a good living. Whether you create an entry level product or something much more, you still have to create all the systems to support those offerings. By leading with a deeper offering, the rewards are greater for all.

Thanks to Nancy Juetten, Authentic Visibility, PR tools and training, in business 11 years

20. Approach Additional Services More Cautiously

I’ve been in business as a web designer for 18 years. The main thing I would have done differently knowing then what I’ve learned along the way is I would approach any add-on services very cautiously. I used to briefly check out add-on services such as hosting, domain name management, and others, and then I would jump in whole-heartedly. Most of the time, it worked out fine for me. However, the occasional missteps cost me dearly.  As I learned more about running a business, I also learned through hard knocks that it is much better to approach additional services methodically and cautiously. I don’t put a lot of funding and energy into them until I’m sure it is the right thing to offer. I’ve learned it is easier to resist the urge to jump at opportunities than it is to extract myself from the occasional quagmire!

Thanks to Jim Smith, Blarneystone, LLC web design, in business for 18 years

21. Give More Away Sooner and Speak More

Network a lot more in person (the Internet was in its commercial infancy) and hunt for in-person speaking engagements, even if they are not paid.  Good writing alone is not enough to convince clients to hire you. They want to hear you speak on your topic of expertise, and when you help business owners with their problems or concerns, they are more likely to hire you and/or to recommend you to others who hire you. I once helped a business owner write something for his church at no charge, and with another small assignment that paid very little. That led to a long-term writing assignment that exceeded $40,000 in fees. Sow seeds of good will and interest through your networking, speaking, and help. Continue to do this even after your business is successful because it leads to more success.

Thanks to Candace Talmadge, Talmadge Writing Services, writing services, in business for 29 years

22. Been More Focused on This Business

I wouldn’t have started it out of my apt.  I would have “cleared the decks better” by parsing other interests that I was juggling at the same time. I would have learned more about guarding a business (legal, insurance, LLC/Scorp/Inc).  I would not have spent so much money on a business plan.

Thanks to Todd Greene, HeadBlade men’s grooming, in business 12 years

23. Don’t Do It All Yourself

I would have gotten an assistant, accountant and web coder much earlier. I did it all myself for 8 years in my business and have only been hiring assistance for the last two years. I knew it would free up my time to hire people - and what I didn’t know was how much it would free up my mind and let me do better, more powerful work along the way. I’ve been able to create more products and do more thought leadership since getting those little tasks off my plate… and if I’d done it earlier, I can only imagine how amazing things would be.

Thanks to Erin Ferree, BrandStyle Design, branding for small businesses, in business for 10 years

24. Look Before Leaping

What I know now is the huge cost of marketing and promotion required to build demand. We started out expecting to sell retailers and distributors and attend trade shows and travel to customers and sell and spent two years on that path. Then we took a hard right and for past two years we have evolved into an Internet retailer running DRTV (Direct Response TV) infomercials with 85% of our business now direct to the consumer. Social media was never in the business plan either now it’s vital.

What would I do differently knowing what I know now? (1) Keep my old job as long as possible and not leapt off the cliff (but it was a nice feeling) (2) Anticipate 5 years to break-even, and set aside “don’t touch” money.

Do I regret jumping off the cliff? No way. As I tell my wife- don’t look down, keep looking up!

Thanks to Brad Barrett, GrillGrate, LLC, grill surface for better food, in business 5 years

25. Pick More Profitable Partnerships

I would have used deeper discernment in picking partners/vendors/joint ventures, even markets. I picked some doozey’s AND after the fact, saw all the red flags.

Thanks to Shawne Duperon, ShawneTV, media coach and production company, in business 11 years

26. Focus on Face to Face Interactions and New Technology

We learned a lot of lessons in starting our company. For example, we would never produce four-color mailers that are sent to mass prospective clients. We’ve learned that face-to-face interaction and building the business relationship is key. (This was pre-Internet). We also learned that a lot of mailing lists are not updated. This endeavor was expensive and resulted in a poor ROI. When the Internet came around, we certainly would have jumped on this new technology much earlier — developing a website much sooner. It’s an amazing tool to get your message out to the world to sell products and services with visuals. We try to make it much easier for clients to find us rather than we search for a ‘needle in a haystack’ to find prospective clients.

Thanks to Greg Jenkins, Bravo Productions, event planning and production company, in business 25 years

27. Plan For Growth, Be More Discerning in Following Advice

As the owner of a driving school in New York City, my first big regret is that I did not get all other licenses (Motorcycle, Bus, Truck license) earlier in life. I just pass my truck road test Tuesday January 17 2012.  Now I have to wait two more years before I can expand to teach Truck Lessons thanks to NYS requirement. Secondly, I was too naive and trusted many so called experts that convince me how to run my business only to find out they were wrong.  I wasted a lot of money trying ideas that did not work. 3.  In the real estate boom time I should have purchase commercial real estate to accommodate my growing business.  Now it’s impossible to get a loan.  I would have preferred to spend a bit more money to secure a property.

Thanks to Rajendra Hariprashad, Ena’s Driving School, in business for 8 years

28. Leverage People, Build a System

If I knew then what I know now I would have invested in two areas. One, I would have developed other people and brought them into the business sooner. No one is good at everything. Even Michael Jordon had a coach and team mates. One of my friends started a business five years ago and has 700 people working for him today. The more you can leverage other people and create a ladder for them to achieve what they want to then the more successful you will be. Find people you can trust and learn to work effectively with them. My business is much stronger today because I have a strong team.

Secondly, every business needs a system to build a pipeline that is consistent and measurable. I have depended too much in my business on my farming method which is delivering exceptional value to people I meet and eventually they and their friends become clients. I wish I would have understood how to build visibility for my business in my target market like I do today. I am beginning to develop a hybrid model that is both farming and hunting which I believe in the long run will deliver greater growth to my business. My approach that involves taking a prospect from visibility, credibility, and trust is proving to be highly effective. When people work with me they become more than clients they become friends because I am invested in their success. Everyday owning a business is a learning experience. I am very happy it is what I have chosen to pursue in my life.

Thanks to John Paul Engle, Knowledge Capital Consulting in business 10 years

29. Focus on Building Relationships with Customers

When I first started out, like most new veterinarians, my prime concern was my patients and their care. What I failed to fully appreciate was that each patient had an owner (aka client) attached to it! Often I would not address the needs and concerns of the client as well as I was trying to practice medicine and over time, I likely lost clients who, if I had better built my relationship with them, would still be a client today.

Thanks to Dr. James Day, Glendale Animal Hospital, veterinary practice in Glendale, Arizona, in business for 27 years

Bonus Tip:

30. Establish Boundaries With Employees

I would certainly separate “church and state” and I would have been more of a leader than a friend. As an owner and an active President& CEO of a small business- I’m in constant contact with my employees. When hiring new employees, certain requirements and credentials are necessary including: experience, expertise, and industry knowledge. Additionally, I look for multiple interpersonal skills and qualifications. That said, I’ve managed to find and retain wonderful employees who work well and who work well with one another. Formulating good friendships with my employees is nice but maintaining and stepping up as more of a leader at times, has been challenging. Establishing boundaries early on with employees is key and I wish I had known the importance of this, earlier on.

Thanks to Georgette Pascale, Pascale Communications, LLC. a healthcare specific PR firm, in business 7 years

Want to get more inexpensive and practical small business marketing ideas, grab a free e-book called “Build Buzz for Your Biz, 23 Creative and Inexpensive Marketing Strategies That Will Get You Noticed” at http://23kazoos.com.

Wendy Kenney is the bestselling author of How to Build Buzz for Your Business available on Amazon.com, and has been featured in the Wall Street Journal, USA Today, and Newsday.