Comments on: Exceed Expectations to Boost Sales

By: Melanie Rembrandt

Melanie Rembrandt — Wed, 19 May 2010 11:11:35 +0000

Hi HRAS,

It’s amazing what happens when you treat your customers well and provide great services, isn’t it? …And such a simple concept that seems to be forgotten frequently.

Thanks for your comment, and all the best,
Melanie, rembrandtwrites.com

By: Hotel Reservation Answering Service

Hotel Reservation Answering Service — Wed, 19 May 2010 05:53:12 +0000

Absolutely right Melanie! If I did everything perfect, I wouldn’t get half the recommendations I get from fixing problems I literally caused in the first place. I used to get down on myself if everything didn’t go perfect with every customer, but then I saw that every time someone talked about how happy they were with the service, the story always started with how I’d screwed something up! Seems crazy, but there’s times I think I should miss a deadline or screw up an order just so the customer will see how good we are at fixing problems! Then I realize I can mess things up enough without trying so I’ll just wait for the next unforeseen chance to WOW that customer.

By: Melanie

Melanie — Fri, 13 Nov 2009 19:39:57 +0000

Hi Melanie,

I agree. It’s important to follow up with potential clients (and current customers) on a regular basis!

Melanie Rembrandt, rembrandtwrites.com

By: Melanie

Melanie — Fri, 13 Nov 2009 19:10:07 +0000

Not following up is the killer I think. How to lose clients in 15 seconds ….

By: waleabiodun

waleabiodun — Wed, 11 Nov 2009 12:23:52 +0000

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By: waleabiodun

waleabiodun — Wed, 11 Nov 2009 12:21:12 +0000

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