Customer Love: No Love Like Free Love
FREE LOVE, or the art of giving away your stuff to consumers, is an enduring trend. Now, more than ever, FREE = GOODNESS.
From airline tickets to Wikipedia, and from laundry detergent to music downloads there is an all-out war for consumers’ ever-scarcer attention and resulting new business models and marketing techniques. There are also benefits from the ever-decreasing costs of producing physical goods, the post-scarcity dynamics of the online world, the many C2C marketplaces enabling consumers to swap instead of spend, and an emerging recycling culture.
Examples:
- To celebrate the inauguration of Barack Obama, doughnut purveyor Krispy Kreme UK (a company that has had several brilliant marketing campaigns) gave out free Americano coffees. To take advantage of the promotion, which ran the entire week before the inauguration, customers needed only to enter a participating Krispy Kreme UK shop and say, “Yes we can!” to a barista. They’d then walk away with a free Americano coffee.

- FreeGreen offers free, downloadable green house plans. FreeGreen’s team of engineers and designers works with industry-leading product manufacturers to create home designs that incorporate different combinations of products, materials and vendors. It also provides 3D images, energy simulations and written descriptions to help consumers find the right fit for their lifestyle. FreeGreen relies on paid placement from product manufacturers, but it takes pains to be transparent about the products it displays.

- Freecycle.org The Freecycle Network is a grassroots, global organization with over 5.7 million members in more than 85
Countries. It started as a small circle of friends 2003, who had a item that local thrift shops would not accept. In an effort to protect our planet and recycle a perfectly useable bed, they started a network of friends online and offered the bed. What began as only 30 members just over five years ago has now developed into many millions of members worldwide. There are now over 10,000 volunteers who devote their time and energy to this worthy cause.
The Network is currently growing at the rate of over 40,000 new members each and every week. This nonprofit gifting movement enables individuals to gift items in their local communities rather than to throw them away, thus keeping over 600 tons out of landfills daily. In 2007 Freecycle was ranked by Yahoo as the third most searched environmental term on the planet following only “global warming” and “recycling.”

There used to be a joke that if there was one TV left in the world, it would be on sale. I guess the same could be said of matresses (when was the last time you bought one of these without a sale?).
Home spas are on sale for 50% off. Someone told me that Chipotle is offering a free burrito if you just come in. Everyday seems like the kind of deal you might only get on Black Friday.
To look at the reason this is happening, you only need to look at the latest GDP numbers. In the 4Q08, GDP fell by 6.2%, the largest drop in 27 years. Consumer based businesses are especially hurting.
It seems counter productive, but we need to help the economy by continuing to consume to the best of our financial ability. In the end, we are a consumption based economy. Be seduced by that deal or cut your own one with the store. Make yourself feel good by getting a deal and helping out a merchant. Both of you will be glad you did.
What deals have you recently taken advantage of?

April 13th, 2009 at 11:29 am
Hi Christine, very nice thoughts and information. Just like the millions of consumers in the world I too am always looking for freebies. I love opensource software and am a big fan of any quality product that is free. I believe once a business made good profits on a product it should start offering it at a discounted price. I have seen some campaigns by some software providers like TechSmith which ran free software give away campaigns. They gave away older versions of their software for free and offered a 50% discount if one chose to upgrade to the latest version of the software. I enjoy many of Google’s products which are of very high quality and free.
April 13th, 2009 at 3:02 pm
I’ll buy that everyone loves a deal.
I’m not so sure I understand *anyone’s* agenda when they are giving away software at a discounted price (that isn’t their current version)….because it creates all sorts of issues with upgrading. The discounted version is always “good enough” when folks are asked to upgrade.
Discounting and Freebies only work if there retiring older versions are EASY and AFFORDABLE for customers to get on the current version.
This is one reason Google and other Software As A Service (SAAS) options are more attractive than boxed software. People don’t need to feel the upgrade process and are happy to pay a subscription fee in order to avoid developing IT (troubleshooting and maintenance) skills.