Comments on: Customer Love: Listen http://www.startupnation.com/business-blogs/index.php/2009/03/27/customer-love-listen/ By entrepreneurs. For entrepreneurs. Sat, 26 May 2012 03:57:19 +0000 http://wordpress.org/?v=2.5.1 By: Brian http://www.startupnation.com/business-blogs/index.php/2009/03/27/customer-love-listen/#comment-20379 Brian Mon, 30 Mar 2009 06:24:50 +0000 http://www.startupnation.com/blogs/?p=4420#comment-20379 You can love your customers. Just don't LOVE your customers. You can love your customers. Just don’t LOVE your customers.

]]> By: irrelevant http://www.startupnation.com/business-blogs/index.php/2009/03/27/customer-love-listen/#comment-20292 irrelevant Sun, 29 Mar 2009 03:10:52 +0000 http://www.startupnation.com/blogs/?p=4420#comment-20292 While the basic point about listening to customers is perfectly valid for businesses, it is utter nonsense for political leaders. Leadership is about leading, not polling and reacting! A leader forms a vision, communicates it, and pursues it on the basis of first principles; a politician puts his finger in the wind and lunges in whatever direction it happens to be blowing at the moment. Businesses that "lead" the way politicians do will quickly dilute their message, pollute their brand, and become - after a lot of course-changes - an irrelevant fad. This is not leadership. P.S. How sophomores pay for college is not the President's problem, not should it be. While the basic point about listening to customers is perfectly valid for businesses, it is utter nonsense for political leaders.

Leadership is about leading, not polling and reacting! A leader forms a vision, communicates it, and pursues it on the basis of first principles; a politician puts his finger in the wind and lunges in whatever direction it happens to be blowing at the moment.

Businesses that “lead” the way politicians do will quickly dilute their message, pollute their brand, and become - after a lot of course-changes - an irrelevant fad.

This is not leadership.

P.S. How sophomores pay for college is not the President’s problem, not should it be.

]]> By: @Factor77 http://www.startupnation.com/business-blogs/index.php/2009/03/27/customer-love-listen/#comment-20287 @Factor77 Sun, 29 Mar 2009 00:37:11 +0000 http://www.startupnation.com/blogs/?p=4420#comment-20287 It doesn't matter if you are the government, Fortune 100, or a startup--what you must do is listen. It's no longer about just going to the local coffee shop and talking to people. Today we can use all sorts of social tools on the internet to find out what people across the globe think. Start listening!! It doesn’t matter if you are the government, Fortune 100, or a startup–what you must do is listen. It’s no longer about just going to the local coffee shop and talking to people. Today we can use all sorts of social tools on the internet to find out what people across the globe think. Start listening!!

]]>