In my small business, Centratel, each of our half-dozen key management people has had several years of on-the-job experience. Training managers to operate a telephone answering service is a long, drawn-out affair because it is necessary to understand a myriad of technical details and random facts. The introduction of documentation speeds up this training process, but [...]
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Communication in the Workplace: Quality versus Quantity
September 2nd, 2008
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“The quality of your communication equals the quality of your life”
- Anthony Robbins
The sense I have developed over the years is that quantity of communication is more important than quality of communication. Of course, this refers to sensible discourse between two parties. It is no good if one spews unlimited information while ignoring the other [...]
