StartupNation Blogs

Want to know how to make a customer loyal? And how to get the most out of your relationship with your customers?
It’s simple. Do what Patagonia does.
Here’s a quick, real-world experience I just had and it blew me away and made me a Patagonia loyalist for life.
Background: I bought a shell jacket from a local [...]

Thanks for the responses.
The point of my post about the sign on the front desk of the Mill Creek Inn in Lake Geneva Wisconsin was not to opine about whether they have the right to set some parameters around the use of their facilities. They of course have the right to set policies that maximize [...]

Nice first impression for a weary traveller hoping for a relaxing soak after a long day.
Not.
Take a look at your company’s first impression. Hopefully it it better than this one in Lake Geneva.
 
 
 
 
 
 
Andrew Field is President of PrintingForLess.com, known by its thousands of happy customers as "America’s Print Shop." He works and lives [...]

I’ve mentioned that PFL’s business model is built on "customer intimacy," or knowing a lot about our customers and how each of them defines success for their small business.
One obstacle we encounter is when growth and career moves force us to "churn" a team. So when we add a new team member, we proactively introduce [...]

OK, maybe I’m extrapolating a little with that headline. But it is nice to see that Dell is looking at going to a team system for improved customer service. We made that move five years ago, and our customers love it. Check out this article from Service Untitled, which is a great site for all [...]

One of our customers was just named Entrepreneur of the Week by Inc.com, the online version of Inc Magazine. John runs DesignAShirt.com.
We love to see our small-biz customers grow and prosper — it’s why we’re here. Congratulations, John!
Andrew Field is President of PrintingForLess.com, known by its thousands of happy customers as "America’s Print Shop." He [...]

One of our customers was just named Entrepreneur of the Week by Inc.com, the online version of Inc Magazine.
We love to see our small-biz customers grow and prosper — it’s why we’re here. Congratulations, John!
Andrew Field is President of PrintingForLess.com, known by its thousands of happy customers as "America’s Print Shop." He works and lives [...]

As most of you know, we travel a great deal for our business endeavors with StartupNation. There’s no denying it, air travel is just undeniably stressful at times.
However, we recently traveled on one of those “no frills” airlines and found to our surprise that the experience was less stressful than it tends to be with [...]

I think I’m turning into a convenience freak. I suppose it’s not all that surprising. For those of us who are really important people, our time is limited and we need to take best advantage of every possible minute. (OK, I’m not actually important at all – but still, I do try to fit as [...]

A couple weeks ago six of us were on our way to a long-awaited vacation in Hawaii. The first air leg was Bozeman to Salt Lake City. Due to fog in SLC, we were late getting off the ground in Bozeman. Nonetheless, we landed in SLC 10 minutes before the departure time of the SLC-Honolulu [...]