Reach the Right Person with the Right Message at the Right Time

  • AUTHOR: David M. Mastovich
  • DATE: 12/14/2011

Back in the day, mass marketing and advertising focused on Reach and Frequency. Reach being the total number of different people exposed to a message at least once and frequency meaning the number of times the target market sees or hears an ad.    

Advertisers worried about the cost to reach a thousand members of the coveted adult 25-54 market. Huge budgets were necessary to buy TV, radio and newspaper advertising. Those were the days…if you were selling ads. But advertisers with small and medium sized budgets were playing an expensive game of darts, hoping to hit the target.   

With the targeted communication opportunities available today, companies are focusing on segmented target audiences that have the specific wants, needs and characteristics of their ideal customers, right?

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Not exactly.

True market segmentation is unfortunately not the norm. Most companies do not drill down into their target markets and rarely define their ideal customer in detail. Instead of connecting with true prospects, organizations continue to throw darts and hope to reach more customers via broad online and offline advertising.

How can you be different and better than the rest of the pack? Easy. Just shift the focus from Reach and Frequency to Connections and Relationships. This is not to say relationship building is a new thing. The opposite is true. Relationships have been key to business deals for centuries. What has changed is that segmentation and a one-to-one focus are more possible than ever before.

To help you truly connect with your targeted audiences, here are five steps to help you reach the right person with the right message at the right time:

  1. Define your ideal customer and how they would use your product or service. What are their pain points? What solutions are they looking for? The more specifics, the better.
  2. Use this Ideal Customer Profile to create segmented target markets that you can drill down or “slice and dice” into distinct yet manageable groups.
  3. Analyze those target markets to gain an understanding of their wants, needs and tastes, all of which change over time. Tweak your product or service based on what you learn.
  4. Make connections and communicate with current and potential customers when, where and how they want to. Use a mix of social media, direct marketing and traditional media.
  5. Build long term, meaningful relationships via ongoing marketing touches based on their wants and needs. Give without always expecting to get.

As technology continually improves, the way we do business changes. Yet the basic premise remains the same. Find out what the customer wants and give it to them when and where they want it at a price they're willing to pay, and communicate all of this to them in a way that truly resonates with them.    

But now, instead of broadcasting your message to the masses and hoping it makes the desired impact, you can focus on making real connections and building real relationships with ideal customers, a process that is certain to deliver results and success for your business long-term.

  ABOUT THE AUTHOR:
David M. Mastovich

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