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I have to say this is in contrast with my experience with
Yahoo. I too reserved the domain through them, then used it to build
the website (not visible yet), I’m using Yahoo Merchant Solutions and I
have to say their help has always been excellent. On the technical side
there could be a little improvement from what I gather from my web
designer, but the restrictions there are mostly due to security issues
since their servers house a tremendous amount of different
configurations.
When you open the account it explicitly states that it will be renewed unless you inform them you want to cancel the account. Kathy I agree with you, cancelling the account should be an easy task, what you went through was entirely too convoluted. I wonder why you didn’t have access to the control panel... we’ve never had that issue, from the control panel all one needs to do is click ‘Cancel’.
When you open the account it explicitly states that it will be renewed unless you inform them you want to cancel the account. Kathy I agree with you, cancelling the account should be an easy task, what you went through was entirely too convoluted. I wonder why you didn’t have access to the control panel... we’ve never had that issue, from the control panel all one needs to do is click ‘Cancel’.
I am glad that your experience was good with them. I am just stating what happen to me. The difference has to be whether you use them for a web site or not. I never had access to a control panel. My boyfriend has worked on computers for years and he was also stumped. It`s a vicious circle.
I agree that it does say that. I also read all there instructions and it all comes down to having that control panel. I feel you should have the right to renew or not. I didn`t plan on signing on for life. My year is up Oct 11th and I did not want to renew. I should be able to renew or not.
As I stated earlier I did send emails through their help section and received no reply.
Kathy
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