Why is Customer Service so difficult for some people/businesses? I truly don`t understand. To me it comes natural. Treat people right, talk to them with respect and help them with their problems. When I get good service I am always sure to tell people. When I get bad service I am always sure to tell alot of people. MOST places have horrible customer service in my opinion, but three companies stand out for me.
Cingular (before joining w/ AT&T) customer service was real bad.
ipowerweb.com was the worst service I ever got until the last 48 hours when I was dealing with a company called ibuilt.net
Allow me to tell you what happened w/ ibuilt. I created a website using their program and am using the email from my reseller account w/ godaddy. Because I didnt change the MX records w/ ibuilt my email stopped working. I called Wednesday 12/26 at approx. 12p est and they said someone would have to call me back to fix that problem and that they would have to charge me $10 to do so. ($10 to type 2 lines! I couldn`t believe it!) Anyways, never got a call. I called again yesterday, they told me someone would have to call me back. I called again 4 hours later to say still no call, but no one could help me. 1/2 hour later a guy calls me and tells me to stop calling as I am harrasing them! Wow! So I call again today and they transfer me to some guy named Trevor who says "I am the bearer of bad news. My staff says you have been abusive to them so I refuse to deal with a jerk like you, you`ll have to deal with Thomas" and hung up on me! I call right back but this time I press 2 for sales instead of 1 for service. I get connected to someone who sounds like he is driving in and says "this is Tom, may I help you"? I ask Tom if he is the owner of the company and replies "Perhaps, what do you want". Strange I thought but I go on to tell him my problem. He says "no problem, Ill try to help you but I am driving right now so it may ne difficult". I tell him I have been waiting 48 hours to get the MX records updated and no one will help me. His response? "Well the problem is you called us in a bad week, as most everyone is on vacation down in Florida this week" I say Tom, I have been waiting 48 hours, am I being unreasonable? He says "yes, for this time of the year a week is reasonable". I said Tom you have got to be joking, because you have people on vacation the rest of the world should stop working? His reply? "No but they should understand we are short staffed and deal with it". I tell Tom this is absurd and I think the best thing to do is for us to part ways and he replies "Good, you sound like an ass anyway, hang up the phone &*%$%" and hangs up on me.....
Whew, I was and am mad, but I feel much better just ebing able to write this. Sorry don`t mean to bore you all, I needed to vent!