Forums: Discussions for entrepreneurs and small business.

I started to sell mineral specimens on US eBay in June, 2007, don`t know why and when eBay billed my account Fees of July into additional RMB bill. From Sep 5 the system had kept reminding me about a unpaid bill of RMB 169.86, but there was nowhere to find this bill via the links attached in the notification, only dollar bill. So I paid for them several times even overpaid $28. But, at the beginning of October, eBay suspended my account by sending me an instructions with the same useless links of checking and paying from hkrswebhelp@ebay.com.hk. Unintelligibly, I got a notification of reinstating my account from the same address after 4 minutes. When I checked my account status, I found out that my account was suspended.

On Oct 3, I went to ask for help via "contact us" and filled online forms to eBay Customer Support, got nothing except "Thank you for choosing eBay. We have received your request and we expect to be able to respond in 48 hours". Then I contacted the "live chat" on eBay HK, the representative only gave me the scripted words of remitting RMB 169.86 to Shanghai Eachnet through China Post Office which doesn`t make any sense at first. I had to insist my point about the unexplained bill again and again. Finally he asked me to appeal to `hkrswebhelp@ebay.com.hk` and `cswebhelp@ebay.com`. So I did it, acutally have done it many times, but never got any response except the crap auto-reply message of “thanks for chosing eBay”. My account is still suspended now. Wtf!

Who the hell would like to choose such a crap?

Okay, just being devil`s advocate: Are you based in HK? If yes, and then you tried selling on Ebay US, you`ll have endless problems. Part of the reason being a LARGE no. of troublemakers who sell on US/UK site from outside.

I think Ebay started taking into account your IP address in raising invoices.So they know where you are operating from and they invoice you on the basis of taxes etc. of your county and not US.

And ya, I wouldn`t neglect phishing issues. So do keep a strict eye on Paypal and Ebay mais. there is a very good tutorial on Ebay to help you recognise `scam` emails. Every ebayer should take that test. 

Looks good, jojokinkaid... Thanks for the heads-up on that eBay/PayPal forum.

Definitely understand your frustration with eBay and their processes. Have you tried other sites to buy from and/or list your products?

There are sites like etsy, bonanzle, Addoway, oodle and this is just a few of them which have little or NO FEES at all and are less complicated to use.

Good luck

Fred

have you tried ecrater.com? Its new, and its free...