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When to make the jump to a storefront

 
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Apr 30, 2008 10:20 AM ET    Quote  Report Abuse
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Greetings all;
 
I`ve been lurking on and off here for about a year now as a direct result of reading Startup Nation. 
 
My wife and I run an all-in-one sewing/embroidery business from our home.  The majority of our business is word of mouth with some minor marketing as of late to help "boost" business.  My wife will be losing her day job soon as her company has been sold and it`s my feeling that we would get more exposure to the business if we had a storefront.  I`ve mentioned this to her on several occasions over the past couple of years and it`s a bone of contention between us.
 
Last week I received word from a colleague in the business that a storefront may be available soon as the current owner is retiring and moving away.  I haven`t pursued it yet as my wife is still somewhat obstinate about making the leap, citing her usual arguments of overhead, working hours, lack of vacation time, etc.....    Of course my counters are: exposure, walk-in traffic, drive-by traffic (the storefront is located in a specialty type strip mall across the street from a major chain grocery store), established customer base from the previous owner, the constant parade of customers through our home, etc.....
 
My question is:  When, if ever, should you make the jump away from home to a store?  How would you know?  Is it gut? Or something else?  Admittedly, I am somewhat of a business novice so knowing when to make the leap is virgin territory for my wife and I.
I wasn`t sure which forum to ask this in.  This was my best guess.
 
Thanks,
Mark
tgroup

posts: 111

Apr 30, 2008 6:15 PM ET    Quote  Report Abuse
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Hey Mark-

Don`t want to put a damper on your thoughts but think it over very carefully before making the leap. Landlords will generally require a multi-year lease (and usually a personal guarantee in case you try and slip out early) and then there are additional fees such as CAM (common area maintenance), taxes and more.

Just want to give you some things to consider: Is the foot traffic at the center really your target customer? What`s happening at the center (are stores anxious to move in or is it slowly losing its tenants)? What about the grocery store? Has it been there a long time? Are there new shopping centers being built in the area that might draw away your customers (or tenants)? For example, my sister had a pack and ship stop in a busy (older) shopping center anchored by Winn-Dixie. Her lease was up and the landlord was pressuring her to sign for an additional five years. She got suspicious about the pressure (she had been in the same location for 15 years) and started nosing around only to find that Winn-Dixie was about to file plans to build a new store a 1/4 mile away (she didn`t sign the lease but did move to the other center). It has taken the old center five years to recover from the loss of WD.

The point of all my rambling is that making the jump to the store front can be a big commitment (financially and otherwise)--you should do as much homework as you possibly can to see if this opportunity is really the right one for you. I speak from experience. I once was a partner in an 11-store retail chain and several times we dove right in to what on the surface looked like the "perfect" opportunity without taking the time to dig a little deeper and find out for sure.

 Also-before signing any lease do yourself a favor and have an attorney review it.

Good luck,
Ron

houseofjerkyjanie

posts: 1150

Apr 30, 2008 7:56 PM ET    Quote  Report Abuse
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Hi Mark,
 
Overhead, working hours, lack of vacation time....your Wife really knows what she`s talking about! :)
 
It might be a good idea to spend more time marketing your business, to `build it now`, before you take that leap.  When you`re client base grows, that might force you to expand into a store front and it probably won`t matter where it`s located, because they will follow you.
 
Kathy sews, she should jump in here.
 
Janie
 
Engraver

posts: 178

May 01, 2008 12:13 AM ET    Quote  Report Abuse
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I am in the engraving business and run our business from a back room in our house so that I can be a stay at home dad with our 7 month old and my wife can continue with her job.
I am associated with a number of other engravers across the US and I know some that will never go to a store front and some that have and went back.
In todays economy, you have to way the pros and cons very carefully. If it gets to the point that you just can no longer operate your business from home then consider moving to a store front, but don`t do it for the potential of a walk in crowd. Take the monthly payout that you would be spending on a lease and invest that in other forms of marketing.
My personal opinion is that you might make more profit with the store front, but there is an even bigger chance that it will eat away at your finances in the current economy.
winston2

posts: 122

May 01, 2008 10:52 AM ET    Quote  Report Abuse
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Ron and Janie are right on. Rather than take on the extra cost of a retail store, employees, etc. I would consider selling your products at weekly craft and art markets. I have sold my art at the local art an craft market for the last five years and have been able to increase my income some $4000 to $5000 per month working only 4 days each month. It is a good way to show your products and find new customers. Many of the artists and craftsmen in the market have ended up in national catalog`s and retail stores. If you want more information on how to set up this type of business message me here in Sun. 

Winston

studiocherie

posts: 68

May 01, 2008 1:25 PM ET    Quote  Report Abuse
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Mark,
I think everyone here has valid points.  What if you took a few months to set aside your potential lease payments out of your current embroidery biz earnings, and see if you like the bottom line?
 
I use local embroiderers and the way I found them was in the yellow pages, not by stumbling upon their storefront.  The ones that I use who do have storefronts also have inventories of apparel and other things for people to purchase.  If you want to do custom work and not handle the expense of inventory, I think it was a great suggestion to stay where you are and spend money on marketing.  If you can afford to pay a lease, maybe you could afford to hire a salesperson instead, someone to proactively get more business rather than hope more comes in the door.
 
Hope that helps.


-------------------------

Warm Regards,
Cherie

Quality accessories for you and baby, made in USA
Studio Cherie
MiteyMite

posts: 489

May 01, 2008 2:09 PM ET    Quote  Report Abuse
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Mark~ Some great advice has been given above and I must add that I tend to go along with your wife`s thinking.  
Friends of mine operated a storefront embroidery business for several years under a few different location scenarios; large strip mall with grocery anchor, small strip mall with restaurant anchors, historic downtown stand-alone with walking traffic, stand-alone on main thoroughfare with heavy, drive-by traffic.  Also, they tried a location where they were partnered with somewhat of a complimentary business.  When none of those scenarios worked to their satisfaction they ended up moving the business back home and opened a storefront online.  They are doing much better now and can spend more towards advertising and marketing. 
 
Also over the past several years I`ve observed some of their competition in our heavily populated suburban area and noticed few, if any, lasted more than a year.  Food for thought. 
Jeannie

posts: 213

May 01, 2008 2:23 PM ET    Quote  Report Abuse
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Mark,
 
Everyone above has given great advice and I agree with all of them. I believe continuing to operate from your home and concentrate more on marketing would be best, especially in todays economy.
 
Just my thoughts. =)
 
Jeannie
 
 


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ScrapBizKim

posts: 369

May 04, 2008 3:25 PM ET    Quote  Report Abuse
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I agree with what has been said.  An acquaintance of mine does machine embroidery.  She opened a shop in a VERY HIGH TRAFFIC area in a small strip mall with a good mix of businesses near two very large grocery stores.  She was closed within a year.  Honestly, it`s not really a business that a large number of people need/want.  It might work good INSIDE another business like a copy shop or other business services store or even a dry cleaner, but a stand-alone shop probably couldn`t consistently make the rent each month.

A friend of my parents` has a small shop attached to her home where she does this type of thing.  It`s much lower overhead and it has it`s own outside entrance and sign.  It`s out of the way on a rural country road but people seek her out because of her long-time connections in the business community.  It works well for her and she has much more flexibility. 

~Kim


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