I just found out that one of my clients is switching to another vendor. I found out because she inadvertantly sent me an email that was obviously meant for the other vendor.
She was just in here yesterday acting like everything was hunky dory telling me about a job coming up. The same job she told the other vendor she was looking forward to working on with! I am really angry! We have bent over backwards for her and on many occasions saved her job! Played here secretary! Done things we would not normally do for other clients.
Just a few minutes ago, I received an email from her asking if I could copy some past jobs to a disk for her. No explanation why.
Since she had no intention of telling me I feel like confronting her. Unprofessional or not, I cannot just act like everything is fine. I currently have 3 jobs of hers in house.
What would you do?
By the way, I read a lot of customer service rhetoric about going the distance for your client, going beyond the norm. I have been in business 17 years, and I can tell you that sometimes it doesn`t matter what you do, some people are just jerks.