What would be a good return policy for selling personal care products online? I understand with clothing and other related goods, its usually 10-30 days as long as its unworn, tags are still attached, etc. But I have a hard time making a decision when it comes to personal care products. With clothes and shoes, a customer can just try them on and decide they don’t fit, don’t like it etc and return them as long as everything is still intact, but its much different with personal care products.
Is it fair to have a policy stating that no returns or exchanges should be made if the products has been used in any way? Larger retailers such as Sephora.com do allow for returns and exchanges on used products but they are quite large. What about smaller retailers? What is fair?