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I am running a small business online now and i really do not want to do too much job one customer service. Can i use a help desk software? What is the best help desk online? How can i use it? Please help! I saw a free help desk software online last night, it is called iKode Help Desk X, I want to buy it but i am not sure whether it works? Please give me some useful advise. Thank you very much!
You can use a really excellent help desk ticketing and live chat system called FocalScope. They have a startup edition that is free for small companies. Their site is www.focalscope.com. I first used their startup edition and then decided to implement the commercial edition at my office because it is easy to use and has all the features other systems charge a lot more money for. Hope this proves helpful to you.
Thanks for your advice, I have tried about every helpdesk in the search for one that fit my needs, spending a lot of time and money in the process. This includes Kayako, Cerberus, and DeskPro.
I tried really hard and with the help of friends to figure out the first two. They were very complex, and ended up being spending too much of my time and my friends' time trying to figure them out. Both times, we never figured it out with enough confidence to use it will real people. I tried a couple other packages, spending more money on "tuition" but in the end did not meet my needs. Finally pulled the plug on the last one when they created a new package and stopped supporting my "lifetime" license.
In desperation, I tried iKode php helpdesk this year, vowing to stop supporting people if this one didn't work.
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