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What do you think of our redesign?

 
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HostQuack

posts: 8

Aug 04, 2008 7:51 PM ET    Quote  Report Abuse
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Hello Everyone!,
 
 
We have recently lauched our newly designed website. I was not satisfied at all with the old look of the site so we started from scratch and drew everything out. The logo was also redesigned and is 100% original. I would like anyones thoughts or opinions. Although we have been around for a little while some questions that I have are:
  1. Do you trust this website? Feel confident in our services?
  2. Do we look like a new company or like we have been around for a while?
  3. If you needed web hosting (website provider) would you signup with us?
I appreciate your input. It seems that our current customer base likes it and most of our new visitors have made good comments.
 
 
Thank you for your time!
 
Cameron
HostQuack8/4/2008 9:56 PM


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• HostQuack • Affordable and Quality Web Hosting
• LINUX based cPANEL/WHM Shared, Reseller and Dedicated Hosting
Webline

posts: 687

Aug 04, 2008 8:19 PM ET    Quote  Report Abuse
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Overall I like it. Easy to navigate, clean look ( although the background green strip is just a tad bright for me personally ), and the main text could be just a bit heavier for better readability, but mostly I like the look of it.

For the trust issue, maybe a list of sites you currently host, or at least the number of them, could help. Show off a little and it should help out. The same with your services; get some samples and testimonials. Things like BBB and associations/groups you`re part of would help also.

Old, new .... many people probably won`t care, but a basic company information page would help.



-------------------------

M Hall
Website Critique Community
International Society of Curmudgeons


HostQuack

posts: 8

Aug 04, 2008 8:41 PM ET    Quote  Report Abuse
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Thank you for the comments. Now that you mention the text I do agree. Good catch. I thought about an About Us but the home page really says it all for me. Maybe a box or something that shows some of the recent websites that signed up or something along those lines might be an option. We do use a SSL certificate for encrypted communication which ill add that.
 
Thank you again!
 
Cameron  


-------------------------

• HostQuack • Affordable and Quality Web Hosting
• LINUX based cPANEL/WHM Shared, Reseller and Dedicated Hosting
maddoxoncology

posts: 8

Aug 04, 2008 11:57 PM ET    Quote  Report Abuse
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What I most look for when choosing a web host is quantifiable numbers and facts about how they are better than others. There are a million web hosts out there, you absolutely have to differentiate yourself. You talked about how you want to provide the best support, the best quality, and so forth but there were no hard numbers that let me know you were not BSing me. For example, the host I have now made a big deal all over their page that their support was available 24/7/365 and that`s what sold me.

I`ve never liked black backgrounds on webpages. It seems unprofessional to me.

I would probably not trust you because you don`t have any host review site affiliations. Every host I`ve ever signed up with had an affiliation and I checked the reviews there before I signed up.

Hope that helps. Best of luck.

HostQuack

posts: 8

Aug 05, 2008 12:05 AM ET    Quote  Report Abuse
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Ok. Thank you for sharing. I have just recently requested my clients to review our services and submit them so that I may share around the web. There are a few sites that are actually web host review sites that we plan on submitting to so that may help. I will think about your standing out suggestion. I have been trying to differentiate myself but now I`ll make that the focus.
 
Thank you for your time,
 
Cameron


-------------------------

• HostQuack • Affordable and Quality Web Hosting
• LINUX based cPANEL/WHM Shared, Reseller and Dedicated Hosting
CraigL

posts: 9051

Aug 05, 2008 1:08 AM ET    Quote  Report Abuse
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The site`s nice, although it does look a bit "dark." That`s not a bad thing...maybe good for attracting gaming customers. All in all, not bad.

I went around and looked at the cost of domain registration. I wonder why there isn`t a dropdown option for the number of years? Reason for the question is that I recently ran into an issue where "supposedly" search engines look at short-term, about to expire domains, and lower their rankings.

Then I went to the support area, clicked the knowledge base, and put in "renew." I wanted to know about how to renew my domain. "No articles found."

The site looks nice, it seems trustworthy, but the far bigger question is your branding. What`s your special distinguishing factor---your so-called unique sales proposition? What makes you different from the thousands of other hosting companies? How will you step away from someone like GoDaddy?
annika

posts: 1

Aug 05, 2008 5:40 AM ET    Quote  Report Abuse
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    hi thanks for your sharing.I have more trust about this website.

=========================================

annika

  http://www.orkut.com

annika8/5/2008 5:45 AM
HostQuack

posts: 8

Aug 05, 2008 4:00 PM ET    Quote  Report Abuse
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I went around and looked at the cost of domain registration. I wonder why there isn`t a dropdown option for the number of years?

The site looks nice, it seems trustworthy, but the far bigger question is your branding. What`s your special distinguishing factor---your so-called unique sales proposition? What makes you different from the thousands of other hosting companies? How will you step away from someone like GoDaddy?
 
 
We currently offer one year registration only. I will create a knowledge base topic for visitors that would like a longer registration.
 
I would like to think of a slogan for HostQuack but I am not creative in that sense so I`ll ask around. My competitive edge.. when your a customer you really see a unique type of customer service which has made our customers really happy. I have worked with quite a few hosts so my service is quite different than others. For paying $5 a month for a hosting plan we spend a lot of time with our customers to get them setup and ready for traffic. I guess what else can I add to that and how can I show that on my website..
 
Thanks for your input. You got me thinking, hopefully I can put some ideas together and implement them soon.
 
Regards,
 
Cameron
HostQuack8/5/2008 4:07 PM


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• HostQuack • Affordable and Quality Web Hosting
• LINUX based cPANEL/WHM Shared, Reseller and Dedicated Hosting
CraigL

posts: 9051

Aug 05, 2008 4:37 PM ET    Quote  Report Abuse
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One problem I see recurring, here on Startup Nation, as well as in the business world at large is the belief that "great customer service" (or unique CS, whatever) is a brand differentiator. It isn`t.

You`re *supposed to have* excellent customer service! In fact, repeated surveys from customers everywhere, in all fields of business show us that lousy customer service has become such a standard that nobody anymore expects their voice to be heard. Nobody expects the business to give a crap if they get and hold customers or not.

So although it`s true that good (or even existing) customer service is unusual in today`s world, it still isn`t a USP. Think of it like credit card debt. People believe that having thousands of dollars in credit means the same thing has actually having money.

When they pay off their credit lines and close down their cards, they really believe they now have money. They don`t! They have, in fact, $0.

So too with customer service. With a long line of no customer service, companies believe that when they suddenly start offering real customer service they`ve "created" something. They haven`t. All they`ve done is reached the most basic starting point of a new business.

The question still stands, therefore: What differentiates you as a business?
HostQuack

posts: 8

Aug 05, 2008 5:05 PM ET    Quote  Report Abuse
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 The amount of services and the variety that will be offered to our customers will be unlike any of our competitors. I do not wish to delve to deep into the topic until it is implemented on our website. But we have big plans for our business and I can definitely say we aren`t going anywhere but up from here.
 
I really appreciate your insight. Its always great to have another`s opinion.
 
Thank you,
 
Cameron


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• HostQuack • Affordable and Quality Web Hosting
• LINUX based cPANEL/WHM Shared, Reseller and Dedicated Hosting
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