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Since the
dawn of internet, businesses worldwide whether big or small deems internet as a
powerful marketing tool. Imagine the usage of internet like a fast selling
hotcake. According to Internet Society, there has been an average of 200.9%
usage growth of internet from years 2000-2006. Around 1,086,250,903 of the present world population use the
internet. With the huge population of internet users putting up your own
website companies and individuals alike is very practical. Just imagine having
a fair share of the internet user population visiting your website everyday,
doing business- exchanging ideas and transactions.
Phil
Terry, Creative Good CEO once said “Creativity does not typically come from one
great idea or an individual concentration. It comes from social interaction.”
Using livechat softwares such as Crmsoft can definitely make that website into
a social interaction haven.
One ideal
way of acknowledging the use of Crmsoft as a social interaction tool is by using
the notion from TQM (Total Quality Management). Let us take into consideration
the helpful idea of “five hows and five whys” that originated from
|
5 Whys |
Answer |
|
Why do we
need a website? |
To add on
communication with customers |
|
Why
communicate via website? |
To help customers
have an easier access on information about us |
|
Why build
an easier access on information? |
To save
time and effort |
|
Why put
importance on time and effort? |
To create
added value for customers |
|
Why make
added value for customers? |
To help
create and build social interaction |
|
5 Hows |
Answers |
|
How can we
have an effective website? |
Learn
tools and programs in making your website build social interaction |
|
How can we
do that? |
Search and
research on useful tools |
|
How can we
save time and effort in searching for effective tool? |
Look for
tools such as live chats that will make your website more interactive |
|
How can
these tools put added value for customers? |
Help
customers right away on what they need |
|
How can we
help customers right away? |
Placing a
live support chat such as Crmsoft in your website |
These
questions on the “five hows and five whys” will help you create a website as a
social interaction haven for customers. You can now ask yourself: “Will I take
advantage of livechat softwares such as Crmsoft to socially interact with
atleast half of the internet user population all over the world?”
Web Site
Sources
Audience
Dialogue: Evaluating Communications and Media. How to Create
an Effective Website. http://www.audiencedialogue.org/effect.html
Crmsoft:
Total Communication Solution. Crmsoft.com 2006
http://www.crmsoft.com
Internet Society (ISOC). Market Research/ Statistics: Internet World Stats.
http://www.isoc.org/