Just thought I'd share something that is working well for us at the minute that could be applied to your own business.
If you have plans for growth and need the services of a call centre or a receptionist then consider outsourcing to a virtual call centre and virtual office. This way you get the outsourcing benefits at a fraction of the cost of what it would cost to set all that up in house.
Then if everything goes to plan and it takes off and works you could consider investing in staff and resources to bring things in house when you already know it works therfore reducing your risk.
Get A Virtual Assistant Today | Telephone Answering Service Provider