In simple terms it is vital for small and large businesses to have in place proper guidelines for staff members to follow so that a customer leaves the place of business satisfied with a feeling he has been provided with excellent service and a desire to return or continue doing business with your firm.
In many cases a customer’s first experience with a business is through telephone contact. The following are a few telephone customer service tips that will assist staff at first point of contact.
Ensure employees are kept up to date on what the goals of the business are and well informed as to its financial position. Inform staff members the reason why any changes need to be made and how staff can contribute to those plans. Encourage staff to remain focused on providing good customer service
Streamline systems and processes so that employees output and time are being used efficiently. Ensure essential resources are used productively to avoid waste and that customers are always provided with good customer service
3. Health and Safety.
Ensure your workplace has an effective workplace Health and Safety Policy. This will help identify employees who may have stress symptoms and provide managers or affected staff members with an intervention and education plan on how to cope with any workplace health issue.....read more http://news.bytrade.com/info/859-Top-tips-to-good-customer-service.htm