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ckw1969

posts: 15

Oct 20, 2008 2:56 PM ET    Quote  Report Abuse
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Good Afternoon, Everyone.
 
I started selling books online through Amazon, and have had good success.  Not quite ready to quit the day job, but I am becoming excited about the possibilities of becoming an e-tailer, and literally having a online mall.
 
One of the things I have considered was an-online African American Book Store, because where I live (Metropolitan DC area) we had three black-owned bookstores close.  And while Barnes and Noble and Borders really try, God love `em, they simply don`t carry a very large black authored-list. But as fun as this has been (I`m an English Major),  I want to do more than books.
 
My problem is what do I sell?  I  I know that I will competing with the Target`s and the Amazon`s of the world, as well as other merchant`s like myself, so I need something that is not easily available online (at least currently), or I need to offer something that makes people come to my site in lieu of someone else eBay store. 
 
Another idea I have is to offer a percentage go to a charity of their choice.  I really want to make the world a better place somehow, and I think if  I can give someone a product they want and at the same time allow them to give something back, I`ll have a win-win situation.
 
I am NOT asking that people give me a niche (unless you have something you need that you can`t get online as an example) what I AM asking for is what`s the best way to survey and research the market? Particularly shopping behaviors- what`s makes one person go to eBay and the other person go to Macy`s.com for the same product at the same price?
 
Thanks so much,
 
CK
ckw196910/20/2008 3:01 PM
CraigL

posts: 9051

Oct 20, 2008 6:32 PM ET    Quote  Report Abuse
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So it sounds as if you`re seeing a market, but you`re not sure yet how to work with that market---the African-American book store. The problem, then, is that you need to find out if there`s a "need" that isn`t being filled.

The color of skin really doesn`t produce a particular need, excepting in dermatology and genetic pathologies. Other than those niche markets and needs, what does skin color generate in terms of product needs?

Do black people read differently than asian people? Or is it a cultural need that`s missing? Are there children`s books that use black children as their main characters?

It sounds as though your initial market research shouldn`t focus on the market, that`s apparently defined. Instead, maybe focus on available products. How many books involving African-American culture exist; are they readily available; and if you consolidate them in an online store, would you be meeting a need?

On the other hand, if you want to diversify into a whole other line of business, then the question of what to sell is entirely generic. Nobody can tell you what to sell, but one thing that`s pretty clear (particularly here on SuN) is that it should be something you`re passionate about----something you yourself really love working with.

The point being that instead of surveying the market, wondering what people (in general) want, survey yourself. What do YOU really enjoy playing with or using? What do YOU wish you had, but can`t find anywhere? What do you consider to be "cool," fun or interesting?

From that list, go out and look. Can you find it? Is it easy to buy?

And then, when you`ve got those basic questions answered; that`s when you would do the market research. How many OTHER people agree with you. :-)
CraigL2008-10-20 18:36:32
ckw1969

posts: 15

Oct 20, 2008 7:31 PM ET    Quote  Report Abuse
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Good Evening, Craig.
 
With all due respect, you missed my point:
 
It`s not about whether we as African-Americans read differently, but rather about the books that are authored by black writers are not as easily available.  In one the Downtown Borders "African American Interest" takes up 2 stands - that`s it.  And those are "mainstream writers" - Maya Angelou, Toni Morrison, The Reverend T.D. Jakes.  But it`s difficult to find poetry from Nikki Giovanni, and Countee Cullen, or books by Langston Hughes, Richard Wright and Dorothy West. 
 
I was fortunate enough (mainly by being an English Major) to discover many of these works through my college courses, as well as on my own.  But also, as I stated earlier, we lost three major black-owned book stores that did have a following, that people literally drove to get books that were important to them -because they knew it would be difficult to get them somewhere else. For instance, none of the bookstores in my area carry Jet magazine, a magazine that has been around longer than I`ve been alive, and I`m 39.
 
I have no particular genre that I like more than other, except to say that I hate Science Fiction and thought the Victorian Age was pretty dry and boring.  Also, I love books but I am thinking larger scale and doing a little online mall of sorts products to sell, more than just books.  And I  am NOT interested in getting rid of the books I have now just to sell African-American books only.  But I can honestly say here, where the mainstream bookstores aren`t "hip to game" or perhaps just simply not trying to play the game, the lost of the three stores was devastating to the surrounding black communities.
 
And to respond to the end of your reply.......everything I want I can currently access online with no problems - that`s why doing something besides books is going to take time to figure out.  What I am passionate about is helping people and changing people lives (like a perhaps of delivery of  specialty products to people who are disabled and can`t leave their homes to get the things they need.) I have no impact on how I effect people`s lives for the better at my job, but I can make that a focus on my business. (I`m still looking at the idea of a non-profit, but I don`t yet what that looks like yet.) That`s why I also thought about how I could stand out  from my competitors and do some good at the same time. Take for instance what many retailers are doing now - a certain amount of your proceeds will go to the Susan Komen Center for Breast Cancer Research.  I think it makes people feel good to do something like that.
 
I totally digressed.  Forgive me.  So I still need to figure out:
 
  • How to do well by doing good
  • Doing a market analysis and reseach what people want and why they should come to me to get it.
This was my first time posting, but I have read many forum comments.  I appreciate that you alway provided different perspective on matters, and look forward to hearing your response.
CK
 
Thought of the day If the only prayer you say in your whole life is "Thank You," that will suffice.
 
 
ckw196910/20/2008 7:35 PM
CraigL

posts: 9051

Oct 20, 2008 8:58 PM ET    Quote  Report Abuse
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:-) It`s not that I missed your point, but that I was laying out the process. It doesn`t matter what you want to do, you`re going to go through a process. In my reading of your posts, it seems there`s a tangle in those processes.

For instance, I know as well as everyone that African-Americans don`t read differently than anyone else. But that knowledge then totally eliminates the "function" of reading. What`s left?

Then next things are "availability," "content," and "idea" (plotlines, characters, etc.).

But reading your first post, it`s as though you`re saying you want to get out of book-selling entirely. That was a bit confusing. Even so, there`s a process there too, if you want to continue to have an online business.

It doesn`t much matter if you already can get everything you want online. If you continue to think that way, then you`ll "accidentally" believe that everyone else on the planet also can get whatever they want online. That`s simply not true.

There, an example would be that I can walk within 5 miles of my home and find a used snowblower. Can someone in Montana find a new one online? Sure. But they can`t easily walk to a place to find a used snowblower. So for them, what`s readily available to me is not so easily available to them.

You may live in Florida and have no interest whatsoever in snowblowers. Does that mean you shouldn`t even bother to sell them?

One argument is that yes, you should still try to sell them, acting as a broker and making money. My argument is that no, if you have no passion for snowblowers don`t sell them.

It isn`t about finding what you already have. It`s about discovering a passion for something you didn`t realize previously. We`ve had numerous discussions on passion, and "helping people" isn`t a passion. A passion has to be specific. Helping people do what?

You always will do well by doing good. But doing good at what?

What you`re asking in your last bullet point is how to have someone tell you what to do. I`m arguing that only you can decide what to do. After you come up with an idea of what you think you`d like to do, THEN you do the market research to see if other people want whatever it is.
CraigL2008-10-20 21:1:19
ckw1969

posts: 15

Oct 20, 2008 9:47 PM ET    Quote  Report Abuse
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To answer your question. Helping people by offering a service or product that will make their lives easier. 

 

For instance, I`m a single mom without a car. So when Giant and Safeway started to deliver groceries, it changed my life – It meant I didn’t have to walk or wait for a bus or take a cab and then lug them all back home.  I would stand to say, it changed my life for the better.

 

Another example would be diapers.com.  They sell the essentials that you need for baby`s first 2 years of life.  So for tired mommies and daddies who would rather pay for the convenience of having them delivered in lieu of carrying baby to the store loading everything up, taking it back home, it saves them time, gas, etc.

 

With me so far :-)?

 

So I want to sell a product or a service that is fun but changes the quality of people`s lives, by offering more time, less gas, less money, etc. 

 

I am new to the whole idea and am just playing out several scenarios. Let`s push the books off to the side for a bit.

 

I am looking to sell a product or service. Right now I don`t know what the product is because I can think of million things.

 

So I am researching:

  • Finding what I love and whether there is a need (that to me is bigger than a want, especially in today’s economy where people are taking a harder look at their frivolous spending)
  • Do research and market analysis on something that I love that can be niched (like Diapers.com – not too many other people doing it) or
  • Whether it’s like my little book business.  There are thousands of people doing it right now. If I find a service or product I love but everyone’s doing it, then I have to consider my competition and how I set my self apart.
 That’s where the books example comes in.  Is there a need to establish a book store that carries African-American authors more readily?  Some people really do want to read these books and keep them, not just borrow them from the library. (That’s just an example)
Looking forward to your response....
 
CK

 

 

 

 

CraigL

posts: 9051

Oct 21, 2008 1:11 AM ET    Quote  Report Abuse
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Alright, there ya go. You`re looking at the process of finding what you want to do, what you like doing, and what strikes a chord. From there, it`s a whole lot easier to examine each solution to these projected problems, then find the people who would be affected.

That`s when you begin with market surveys and testing. After all, if you`ve come up with a desire to sell men`s razors, why would you do a market analysis test where you only talk to girl scouts selling cookies door-to-door. See?

A key component is the single mom without a car. That`s a huge demographic! It`s not that you want to help "people" in a vague and global haze. One thing you can identify with, that strikes a chord, and that brings passion into play is helping very specific people.

The next key point is exactly where and how you want to help those people. You mention saving time, gas, and money. That`s another very basic concept of building a business, developing a brand, and marketing a product. It`s your "unique selling proposition." What do you offer! (Not what do you do.)

A business should make someone`s life more fun, easier, save time, save money, teach someone, and so forth. What`s in it for the customer.

To best discover what`s in it for that customer, you get a running head start if you can find something where you already know what`s in it for yourself. I mean the product, not that you`ll be making money. :-D

Now suppose you decide on a product or service that associates with the single mom/no car demographic. One of the best ways to do some market research as to what might be out there, what`s missing, would be to join any kind of group of single moms. If you can find one even more specific, with no car, that`d be fine but not necessary.

A friend of mine wanting a child by what used to be called artificial insemination, joined a group of women with children conceived this way. She learned a great deal about the special problems of raising a child who has a father, but where the mother doesn`t actually know that father.

Just by talking and going to these meetings, she came up with many ideas of how to make all their lives better, easier, more efficient or less anxious.

Can you think of anywhere to research to find a group in your local area mostly composed of single moms? Of course another option would be to find such a group and forum online.
CraigL2008-10-21 1:12:13
ckw1969

posts: 15

Oct 21, 2008 10:20 PM ET    Quote  Report Abuse
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Thanks Craig!  I am going to focus on what is really needed in my area and maybe expand from there.
 
For instance the federal government has a student or stay in school job program.  However, the city and county where I live don`t offer that, but why not?  So a friend suggested that I look at providing some kind of service or product that could entice the government in starting a state government student employment plan)
 
Just one example.  But I am getting more and more excited.
 
The problem is I want to make sure that the right people can access it.  For instance, there is still quite a large number of people who cannot access the web or do not have a computer.  So imagine the single mom who could really use the delivery service from Giant or Safeway, but can`t because she doesn`t have a computer - she`s really missing out.  So while I really want a web-based business, I want to provide the same level of service to people who do not have access to a computer.
 
Thinking, thinking thinking. So my business might be more social-based on need than e-tail.  
 
I`m not sure, but my brain is pumping.
ckw196910/21/2008 10:25 PM
CraigL

posts: 9051

Oct 21, 2008 10:28 PM ET    Quote  Report Abuse
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Alright, the key here is to do what`s been done, to get your brain firing. In my opinion, your initial post was thinking a bit too much ahead of the starting line. Now you`ve got the starting line. :-)

What to offer is the critical idea part. HOW to do it, that can ALL be worked out. For example, in your concerns about access. Many companies, including Microsoft and Hewlett-Packard will provide computers to charity organizations.

You`ll want to consider setting up a not-for-profit organization, if you go this route. Your salary, and the organization`s expenses are part of the expenses. As long as you have "no money" left at the end of the fiscal year, you`re essentially not for profit.

Of course it`s a bit more sophisticated, and you`ll want to talk with a lawyer, but you get the idea. At that point, MS or HP would donate some computers. You likely would get a break from AT&T or whomever, to handle phone lines. You`d have a Community Center (or could work with one already established) to offer access via computer.

You see? The whole thing revolves around WHAT you`ll be offering via this or that.

You might also consider interviewing local priests and ministers, youth counselors, civic centers, police neighborhood organizations, and the private charities to ask them what they think might be an important contribution for your area, and your capabilities.
ckw1969

posts: 15

Oct 21, 2008 10:55 PM ET    Quote  Report Abuse
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Yes I do have a tendency to get ahead of myself.  I actually started thinking about starting a non-profit, but shied away, because as much as I love people, I hate the whole of idea of fundraising.  Not the benefits, but just the whole task of asking people for money and finding ways to do it.  I worked at George Washington University and befriend the guy who managed the gift department - his job was to literally call old alumni and ask them not donate money.  NOT FUN. .
 
But I really do want to do some social based, and so I will give it so more thought....in the interim, what`s the best way to get the most comprehensive non-profit list (I don`t want to do what`s already being done)
 
You should be a coach, Craig, you really give great advice without shooting down someone`s dreams.  It take a big step to even think about venturing on your own, so I really appreciate that.
 
Thank you
 
Caroline
 
 
ckw1969

posts: 15

Oct 22, 2008 2:00 AM ET    Quote  Report Abuse
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Craig, just wanted to send ou this website:
 
Somone is meeting the need......
 
Nite-Nite
 
CK
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