I have trained over 130 Fortune 500 Companies in the past 12 years as a Corporate Trainer. And something I always train the Executives, Managers,Supervisors & Team Leaders on is this.
Catch people doing things right. What gets Rewarded Gets Repeated.
Send hand written Thank You /Acknowledgement notes to your staff. It goes along way.
Darren
http://www.trusttheprocessevents.com