When I travel I stay at Faimount Hotels and Hilton`s in North America. It is always good to have a back up.
The reason are simply. I have a membership priveledges in their points programs and I receive additional benefits for being a member.
They have exceptional service, the rooms are standard basically across the majority of the hotels and they cater to my needs.
It is simply, take care of your clients, and it turn they will take care of you!
Thank you for the idea. We already have loyaly program for the bookers. Yes we definitely can look at devicing a guest loyalty program. Being associated to our patronising company, the guests are entitled to certain benefits and priorities.
We definitely understand the value of keeping guests happy. As it is reightly said, one guest happy means five more guests we will get.
Thnak you for teh idia. We do not have a conceirge service but we have a One Stop Shop service concept. We also have a quaterly new letter which talks of what the hotels in our chain have done in last three. Months.
We completely understand the importance of service to the guests. Does any one think giving emplyee incentives to that company interm of some dinner or stay vouchers for the company for every fixed number of room nights ( say complimentary dinner coupons for 10 people for every 50 room nights produced by them) produced by the company will help.