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Starting a Mobile Oil Change Service

 
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Aug 13, 2008 11:24 AM ET    Quote  Report Abuse
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Hello All,

I am planning and researching Mobile Oil Change Service as I hope to open one hopefully in 2009.  As one step in my research, I wanted to know if any SuN member has opened or know someone who has open a Mobile Oil Change Service.

*Did you (or your friend) succeed or fail?

*How did you (or your friend) market?

*Were people willing and interested in choosing your service rather than the quick lube places?

*How did you handle winter (the cold)?

I may be asking a lot of questions, but I know how helpful the SuN Community is.  Thanks in advance for all the valuable input.

NomadAdvertisingLLC8/13/2008 11:27 AM


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Jonathan Fluck
Nomad Advertising LLC
www.NomadAdvertisingLLC.com
Aug 13, 2008 6:25 PM ET    Quote  Report Abuse
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Someone that I know had a mobile oil change business in my area several years ago. He has recently retired and moved to Florida. Here are some tips from some conversations I have had with him.

Fleet vehicles are where it is at. Contact every business in your area that has 5 or more vehicle. Eliminating your travel time between stops reduces costs and increases $$. Give a discount for different tiers(i.e.10-25 vehicles, 26-50, vehicles etc). This is where his bread and butter was. He had about 50 companies on a fleet maintenance program with anywhere from 5 to 100 vehicles each.

Think of other businesses that have current customers that would benefit from your service. Hand Car Washes is a good one. Those car washes that offer quality hand washes/waxes/and details have customers you are looking for.We have one locally the drives to the customers work, picks up their vehicles, takes it back to wash and detail, and returns is later that day. Talk to the owners of such a business and try to do a flyer and offer a special promo to their customers.

Referral program. Offer your customers a reward program for referring a new customer to you. There was a program he started where customers earned free service for referrals. This encouraged people to talk about his service.

Bruce believed the business saying "Under Promise and Over Deliver". Take care of your customer and they will take care of you. Hope this helps.

Aug 14, 2008 7:35 AM ET    Quote  Report Abuse
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Thank you.  This was great input.  I had thought of some of your points already, but it was great to hear that they work.  Thanks again!


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Jonathan Fluck
Nomad Advertising LLC
www.NomadAdvertisingLLC.com
CraigL

posts: 9051

Aug 14, 2008 3:56 PM ET    Quote  Report Abuse
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I can`t remember a community member doing mobile oil changes, but we`ve had a couple of other people who`ve taken on the idea that bringing the business to the customer is the next level. One that comes to mind is mobile auto detailing.

The above suggestion on fleet vehicles is brilliant! The discounting works, and then don`t forget the annual maintenance agreement. You could offer a contract discount as well. So not only would there be a discount for many vehicles, there`d be a second discount if the company signs a yearly contract.

If you have your disposal system in place, it seems to me that you`ve got a really great business idea here! One key research project, then, is to find out your potential market in terms of fleet vehicles. How many companies within your projected travel radius have these fleets; how many cars in each company; and what are they currently doing about oil changes?
CraigL2008-8-14 15:57:33
Aug 15, 2008 7:32 AM ET    Quote  Report Abuse
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Craig,

Thanks for the input.  I love the idea about the Contract Discount.  As far as disposal is concern, several auto shops nearby accept waste oil drop off for recycling.  I still need to contact them to make sure they don`t mind the volume of oil I hope to bring by.  Truth be told, after all is said and done, it is in my 5 year plan to buy my own oil recycling machines and recycle my own oil.  That way, I can save use some recycled oil and some new in each oil change.  But I need to keep on task and plan for the other more pressing issues in order to start this up.

Thanks for the input, its great.




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Jonathan Fluck
Nomad Advertising LLC
www.NomadAdvertisingLLC.com
CraigL

posts: 9051

Aug 15, 2008 5:01 PM ET    Quote  Report Abuse
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Actually, with the large amount of oil you`d likely be able to set up your own connection with whomever is getting the oil from the various auto shops. That, or you may end up having to work out a price with them. If they`re getting money in return from an oil recycling business, you could probably get a cut of that too. :-) More food for thought....
shoemakersp

posts: 14

Feb 11, 2009 2:09 PM ET    Quote  Report Abuse
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It just occured to me to start searching around for forums discussing the mobile oil change business. It is easy to start thinking you are sailing alone here. I don`t know if you are still looking at this, but I have been in business since April of 2008. I would concur with everything that the above posters said about fleets. I planned to devote 50/50 to fleets and large businesses, but I am finding (at least in my area) that fleets are THE place to start. I still like my employer businesses, but they are slower and more work to get moving.
 
It looks like you are coming from an adverstising background, that is very good. I found that there are so many levels to marketing this that I had not anticipated. One is getting in the door with the Human Resources and then there is finding a way to market in their business that is not disruptive.
 
The fleets are easier in the sense that you are dealing directly with the customer, but harder in that it is an all or nothing deal. With individuals you can hope for a few early adopters to spread the word.
 
If you are in an area that this is new (like here) be prepared to start very slow. I hope to be able to pay my own bills by my anniversary. I have yet to pay myself. I will grant you I have learned alot about my own motivation in this process, but getting people to use it has been much tougher than I anticipated. That said I am convinced it can and will work, it is just a major shift in peoples thinking and that takes time. Keep in mind that I am East coast boy starting a business in the Midwest, so everything feels slow.
 
The biggest thing I can speak on is the cold. This has been the coldest winter I could imagine. I have worked on a -14 day and I have worked on a -30 windchill day. The main key is to dress warm, warm the cars thoroughly and be prepared to take 3 times as long. I am not going to sugar coat it, it sucks, but I am a bit bull-headed when it comes to giving in. I work outside, the trailers you can pull inside are too big and most lots I work in are already running out of space. Another upside with fleets is that many have shops and may let you work inside!
 
I started with my suv and a trailer, but I am going soon (as soon as the bank calls me) to buy a used 1 ton van. I HIGHLY recommend a van, buy used if you want to see a profit, but buy a van. I have been hitching to this trailer for 10 months and I could scream. It is hard to take to networking gigs, tough to gain access to many lots, and keeps me out of parking garages. Also it very hard to heat. I set up a propane heater in the front, so that I can take breaks, but that does nothing for my tools. I am hoping that with the van I will at least be able to warm things a little on my way to the jobsite. When it gets extremely cold the air hose couplers start to leak too.
 
I have a TON of advise I could add to this, but I will wait to see if anyone is listening:-) Check out my website


-------------------------

Sean Shoemaker - Owner
Packerland Mobile Oil Change, LLC
(920) 544-3452 - Phone
(920) 227-4127 - Fax
sean@packerlandmoc.com
www.packerlandmoc.com
Loren

posts: 242

Feb 15, 2009 12:58 PM ET    Quote  Report Abuse
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When I lived in the Malibu mountains I paid a young mobile mechanic
to come up and work on my truck.  I hated going down to the valley
and waiting to get work done - so much so that I usually just changed 
my own oil.

I was in So. Cal. so the winter wasn`t an issue at all.   I had the guy do
brakes and some other stuff too.  I was surprised at what he could do 
with not much room for tools.  He had a diagnostic computer too.  


WebJunky

posts: 549

Feb 17, 2009 6:43 PM ET    Quote  Report Abuse
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speaking of which, i just saw a poster today in corporate setting (a flier rather) advertising something similar. a car detailing service while people are busy working in their cubicles and their cars sit outside in the parking lot.  very nice local concept and you can have your own immediate market nearby.  you will have to think about what you can do to keep your neighbor from doing the same....because word will get out sooner or later that you are making bank!

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Feb 19, 2009 1:54 PM ET    Quote  Report Abuse
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These posts are gold!  Thanks...please keep them coming!


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Jonathan Fluck
Nomad Advertising LLC
www.NomadAdvertisingLLC.com
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