Forums: Discussions for entrepreneurs and small business.

Great posting, thanks for sharing.

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Hi,

Good telemarketing skill can have followings:

1. Good call opening

2. Personal Rapo building

3. Listening Skills (more important)

4. Identify the needs of the customer

5. Effective and quick presentation the solution for customer needs

6. Gain the commitment from client for next action/step.

7. Excellent closing..

Apart from all these, product knowledge, market understanding etc will help in a great way..

Thanks,

Jack

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I agree with all your points. These all practices make a call center successful.  One of the best skills is not to hang on the customer. Over a six year of experience in call center Philippines I realized that long waiting over phones frustrate the consumers.

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These are definitely very genuine but important points that everyone should consider while making a professional call. Being humble and keeping patience is the key to impress the client over a call.

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No doubt, the points you discussed over here are helpful but i have some more points which i think have valued while taking this process.

• Overcoming anxiety and doubts about making anxious calls
• Building confidence
• Planning, before the call is connected remembering what needs to be achieved
• Keeping focussed and not getting side tracked
• creating skills to initiate the conversation
• Listening skills, what is been really said?
• Questioning tactics, how and when to use open and closed questions

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