1 record at any time,
When making a phone call, left hand phone, on the right hand side of a paper and pencil, always record what you hear information (of course, if you are left hand, you can in turn). As you didn't ready, and I have to request each other to repeat, this will make the other side feel you absent-minded, not seriously to hear him speak; And, your day to play so many calls, you have no way to remember every customer is, words of memory is limited, so, just can have an adage call: good will forget it. Do record also convenient after you in time to follow up phone.
2, stated his name
Find what you want to find the person (sometimes you know he is responsible for the is the thing, but not necessarily know what his name is), the other a pick up the phone, you should be polite to say hello after, clear out their full name, and then is own enterprise name, again is to tell each other, you are to do something, you can he provide what kind of services; Also, once each other speak its name, you can be in the conversation from time to address each other's name.
3, get down to business
On the phone in the process, don't "hem ha ha" to delay the time, after I finish their introduction, immediately to get down to business quickly, speed up the progress of the business talk. Because time is precious, others may not is listening to you a pull. According to his service in the product of the company, know each other the circumstance of the enterprise, found that demand; To stand in the perspective of the other side to think and look at things, and you are the others by providing solutions to problems, not dig for somebody else's money; So, learn to ask is very important.
4, avoid call transfer to others
His phone calls as far as possible to deal with, not only in all the already can to others. At this time, you should explain the reasons to the other party, please request each other to forgive, in making this decision you before, it shall determine each other like you will call to others.
5, avoid phone termination time too long
If you are on the phone, if the other party asked some you can't answer will have to terminate the phone and access to some of the material, it shall action quickly. You can also and courtesy of sand to the other, "are you wait for a moment? Or I'll give you a past?" Let the other side wait for, you can press waiting for health. If your phone has no wait for health, he put the receiver gently on the table. If data access time more than you expected time, you can every short while picked up the phone to each other and say understand your progress. If, you can say: Mr. XX (miss), I've almost finished for you to look, please wait for a minute. When you find finished, to pick up the telephone, can say: "I'm sorry to have kept you waiting so long." In order to attract the attention of the other party.
6, tracking telephone close the sale
But you introduce products for the other party, the other party may say to consider or with superior once, you should say that after two days give you call. Call to follow up, asked him to consider? The main consideration those aspects of the problem? Finally close the sale. You are to provide services for him, not for him to give money to you, so do business of time or hyperactivity low.