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SSL Certificates and web hosting

 
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Apr 17, 2008 9:47 PM ET    Quote  Report Abuse
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Hi everyone,

 I have an interesting dilemma.  I have a website that I purchased from a company in Southern Ca. called Roldans.  While the website is professionally built using OS Commerce software, when I go into the admin section to update product, I see a notice that I am not protected by an SSL certificate.  Wanting to do things the right way, I ordered one.  Here is the problem.  When I contact WildWest, they say that they only provide the domain name, not the hosting.  OS Commerce does not host my site and Roldans, who built the site for me, has never answered my repeated emails asking for the host information to install my SSL.

 Has anyone else run into this problem? Any suggestions?  According to the OS Commerce rep, I can change my hosting to them or anyone else since I own the site.  My only concern is if I change hosting, will Roldans cancel their product line?

seniorbusiness

RabbitMountain

posts: 423

Apr 18, 2008 12:09 PM ET    Quote  Report Abuse
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      You need to contact these folks: http://emerchantclub.com/   




    
Domain Name: ROLDANS.COM
Registrar: NETWORK SOLUTIONS, LLC.
Whois Server: whois.networksolutions.com
Referral URL: http://www.networksolutions.com
Name Server: DNS.GIFTWORLDNET.COM
Name Server: DNS2.GIFTWORLDNET.COM
Status: clientTransferProhibited
Updated Date: 27-aug-2007
Creation Date: 15-aug-2001
Expiration Date: 15-aug-2008

Retrieving DNS records for roldans.com...

DNS servers
dns.giftworldnet.com [75.23.7.51]
dns2.giftworldnet.com [75.23.7.52]


Answer records
roldans.com 1 A 75.23.7.145 3600s
roldans.com 1 NS smcns1.giftworldnet.com 3600s
roldans.com 1 NS smcns2.emerchantclub.com 3600s
roldans.com 1 NS dns.giftworldnet.com 3600s
roldans.com 1 SOA
server: dns.giftworldnet.com
email: admin@emerchantclub.com
serial: 9
refresh: 900
retry: 600
expire: 86400
minimum ttl: 3600
3600s
roldans.com 1 MX
preference: 50
exchange: mail.giftworldnet.com
3600s

Authority records

Additional records
dns.giftworldnet.com 1 A 75.23.7.51 3600s
mail.giftworldnet.com 1 A 75.23.7.48 3600s



    
      
        

Apr 19, 2008 1:50 AM ET    Quote  Report Abuse
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Thanks Rabbit Mountain,
 
I will give these folks a call.  Hopefully they can expedite the issue for me.
 
Seniorbusiness
Apr 19, 2008 12:22 PM ET    Quote  Report Abuse
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 Hello again Rabbit Mountain and all,
 
  Just got off the phone with emerchantclub.com tech support.  They do not provide any support for this website I have in question either.  Apparently, only Roldans can provide the answer about my SSL certificate.
 
  So, back to square one.  I guess the next step is a formal complaint to the BBB.
 
seniorbusiness
Nuevolution

posts: 1223

Apr 20, 2008 3:49 AM ET    Quote  Report Abuse
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Well, it seems to me like you`ve been duped. Let me ask you something? Do you have access to the domain name? How many items do you have on your shopping cart? Which version of Oscommerce are you currently running?




-------------------------

Edgar Monroy
Web Developer / Owner / Consultant
When starting your own business the need to "know-how" is greater than money!
http://www.nuevolution.net
Apr 20, 2008 4:39 PM ET    Quote  Report Abuse
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  Yes, I have my own domain name, mjsdecorplus.com.  There are approximately 3000 items on my shopping cart.  I could not find the version of Oscommerce, but the copywrite on the bottom of my admin page is 2003, so I would think it is an older version.  The strange thing is that everything else is there.  I can add and remove products, my home page shows that I take Visa, Mastercard, Discover and Paypal.
 
  I have a letter from the company welcoming me as an affiliate.  It is just strange that they do not answer my emails.  BTW, I tried to call a couple of times and I got a recording that the voice mailbox was full and not accepting any more calls.
 
  Seniorbusiness
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