We talked at one point about customer service pertaining to the "Bakc in 20 Minutes" sign. And I have always been an AVID believer in the book "Raving Fans
" by Ken Blanchard and Sheldon Bowles...but I have always had trouble finding companies who actually represented what I had read in the book. I always told myself if I ever had the opportunity...I would try to create an environment with my business that would create RAVING FANS...not just satisfied customers. And so it seems...I am not the only one. Today...I received my daily dose of Guy Kawsaki and he was talking about his trip to Minnesota where he went to a place called Byerly`s. I have to admit...I am DYING to know if the owner read Raving Fans...or if he just "get`s it"! Check out Guy`s blog!