I, too, was looking for the skip intro button. But then I realized that the flash thing isn`t a movie of any sort, it`s just an animated logo? I`m wondering if that could be imbedded in the homepage or something, a little smaller and faster, and it wouldn`t be something people want to skip. It`d be more like those little animated logos you see pop up on television channels these days.
I like the animation of the 3 moving pictures, but the vertical line going back and forth across the "serving our community" part was distracting. It was sort of like that "spotlight across the sky" thing that you sometimes see in real life, but not enough to make it leap out at me, you know?
Wait a sec...did you disable the back button? Is this whole site one big ColdFusion app? I got a 404 on one of the links and I`m just realizing that the browser is not refreshing. so I can`t say what URL gave me the problem. I think that if you`re playing tricks with the page refresh, the search engines are going to be very bad to you. Explicit URLs are a central part of good SEO. Not to mention people bookmarking your site.
Maybe make the little arrows next to Services and About Us point down, to signify that there`s a dropdown menu there. With them pointing sideways it looks like you`re expected to read them and then move to the next one, or something.
I would just say "FAQ", since the plural of "questions" is assumed with the Q. No need for FAQ`s.
Some of the lefthand nav bar images I like, but the one on the customer service page looks a little alien.
Your Mission Statement link right now appears very broken -- I just see a nav bar, no page.
Overall I like the style, and the professionalism of the design. I think most of what I just listed above is personal opinion and not anything specifically wrong. Except for the broken link :).