Forums: Discussions for entrepreneurs and small business.

Roland, you`re a wise man, but diachedesigns is having a hard time understanding this for some reason.

To use a brick-and-mortar example here to help him understand, what we have here is a person who had a store built, had it stocked with supplies and then -- on what was supposed to be the Grand Opening -- found he didn`t even have keys to the front door.  His face is pressed up against the glass and everything from his unexpert perspective looks done.  Sadly, that doesn`t matter.  There`s a small door in the back of the shop into which he *can* enter, but it traps him in a room from which he cannot do even the basics. He`s got customers that he *thinks* may be trying to get in, but he can`t tell because he`s so locked away, he has no clue what`s going on.  Worse, the guy who was supposed to give him the keys -- the one with whom he`s already had a bad working relationship -- well, he`s split and is nowhere to be found.

Carrying the analogy forward, diachedesigns is telling him he should just start up shop in the back and pretend he owns the entire store.  He also recommends that the guy just hang in there because that key that he`s waiting on *may* be delivered after a few more *polite* messages left on an answering machine...

Yes, the key in life is to watch and learn. Clearly, for some people, the learning part is the hardest.  ;-)






-------------------------

Tammi L. Coles
Archer Targeted Communication
ArcherTC.com
Follow me on Twitter @archertc

The OP has not responded to our thread, and except for one PM from him where I told him that we can`t help him without more details, no more contact.

So we should probably close this thread unless the OP chooses to participate.



-------------------------

Steve Mann
Internet Videographer
MannMade Digital Video
My Email

Unfortunately this does happen frequently and it gives decent companies a bad rep when things like this happen. Being local to a company and I know this from personal experience does not protect you from having a bad situation with them.

Having had several clients come to me with similar problems and having had the fun of trying to sort through them, this is what I can tell you.

1st make sure you own the domain name and have access to it. A easy way to find out is go to http://www.networksolutions.com/whois/index.jsp  and enter your domain name. Hopefully it`s registered to you. If it is and you do not have domain access you can contact the domain company it`s registered through, most of the time they are quite helpful with giving you the information you would need to fill out to grant you access to it.

In the case it`s not and they registered it to themselves, Go directly to the next step at this point.

I would recommend running the situation past a good lawyer, most will give you a free consult. I have had good luck in several cases getting information and other materials released, sometimes all that is needed is a polite draft from a lawyer saying legal action will be taken if things do not progress, the effect of a warning shot across the bow.

If you have records of invoices and interactions, they could owe you money back, especially if the hold up has resulted in a potential loss of income to your business.

If in the event that you do get the site up and running, I would switch over to another company at that point, if your current companies track record is bad now, the odds that you will have issues down the road is almost set in stone.

I do think you should report them to the BBB, they are ultimately powerless to do anything in the long run, but it does help warn other people that someone has had an issue with a company.

I would also do a search online for the business name of the company you are using, you can find out information to see if others have had a problem with them and you may be able to contact them and find out if they have gotten resolution from the issues,

As the last case scenario, while I don`t condone what TubeVideoPro is suggesting, he does have the right idea in that with the derth of social networking sites and review sites out there, you can make his life miserable by giving the company bad reviews, but be careful what you say, sometimes it can come back and bite you. The more professional you are about it the better. ie. "I had a unsatisfactory development project with X company and would not recommend them" the things left unsaid are generally looked upon better by others.

Best of luck to you!

What done is already done...

The solution is to get another local company to take over everything...

Password issues can be easily solved by hacking straight into the database...

Maybe hire one full-time admin to take care all your technical stuff..





-------------------------

"" 2 Very Best Clickbank Marketers "" Revealing their EXACT strategies.
==> Find Out Their Stories and Strategies Inside These 2 Free PDFs

Yea, riiight.  We`re talking about the admin field in the DNS database, and you think it`s easily hacked?




-------------------------

Steve Mann
Internet Videographer
MannMade Digital Video
My Email

I don`t think he meant *that* database. 


-------------------------

Tammi L. Coles
Archer Targeted Communication
ArcherTC.com
Follow me on Twitter @archertc

Without getting control of the domain, he`s screwed.  Hacking *that* database is the Holy Grail of the hacking community and it`s only been breached once.  (By a friendly, thank you).

Steve Mann



-------------------------

Steve Mann
Internet Videographer
MannMade Digital Video
My Email