Forums: Discussions for entrepreneurs and small business.

Hi Again SuN Community!!!

I only recently learned how to take a list from QuickBooks and export it to MS Excel for editing.  I have only recently aquired MS Office (which I won thru SuN - TYVM SuN!!).  However, earlier in the year, I have had several people come to me for item and pricing lists.  [For me this used to be a HUMONGEOUS project and I knew I really did not want to get involved with a project like that, until I could start it and continue on uninterupted, (which is like never)].

Now that I know how to make these lists, is there a way for me to take my procrastination back to the requester and make the delay not sound like I was just lazy and/or not interested.

Husband says my service sucks, and if he weren`t my devoted, he wouldn`t return.  He works beyond full time and when he comes home, he does not want to be disturbed with constant questions about my business.  In my heart, I know I interupt my business for him, because he is my top priority, but this does not help my business image.

Seeing I do not have any co-workers or employees, or employers, I have no one other than him to run questions past.  So I`m coming to you for support and help.

AAAANNNDDDD thanking you in advance for your moral and professional support.

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But without faith it is impossible to please him; for he that cometh to God must believe that he is, and that he is a rewarder of them that diligently seek him. Hebrew 11:6

Hi  CPS,

Thank goodness for SuN, right?

I would love to help answer your question, but do you think you can elaborate or clarify a little bit more?


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Kim
the-petset.com
blogfabulous.com

OK Kim,

I`ll try.  Let`s say you wanted a price list from me in April, but I couldn`t get it to you til end of May.  Would you still want it??  How would you feel about my service if it took that long to get you the price list.  DH says I should have had it in your hands by the next day.  True, I know, but how does the delay look???  Like I am really busy, or just not interested in doing what they wanted done??

Hope that helps.  Would like input from very busy professionals.

Thanks again!!

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But without faith it is impossible to please him; for he that cometh to God must believe that he is, and that he is a rewarder of them that diligently seek him. Hebrew 11:6

You know, running a profit making... uh, maybe even ANY true
business takes a lot of time. Sometimes, good customer service
skills or not, there are just too many priorities on the table. I
wouldn`t say be absolutely truthful. You don`t want to present
yourself as unprepared. But be real. Let them know. Here is the
list you requested so long ago. And appologize for the time
delay, but emphesize how you are looking forward to creating a
relationship. People get busy.

That`s my advise... :)

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Vincent Wilcox (a.k.a. KRAKR)
Drummer
My band: Letters Make Words

CPS

I`m not sure I would go into any details  about the delay.  As mentioned  above simply appologize for the delay.

That what is done,  is  done.  I wouldn`t worry about it or over think it because every person will react differently to anything that you may say.  Simply try to win the customer over from this day forward.  

If you have something that will benefit that potential customer he/she will patronize you. 

If you want that particular customers to be yours don`t dwell on the past but make every effort to win them over.

Mike

Maybe you could aplogize for the delay, but then follow up with them.  My concern here is that because of the delay, that customer will go somewhere else.  In today`s internet age...something like a price list should almost be instantaneous...do you know what I mean?

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Kim
the-petset.com
blogfabulous.com

thank you kim, i agree with your thinking . . . now when does follow-up become harrassment??  some people need it and thrive on it . . . others despise it . . . how do you know who needs what??

 

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But without faith it is impossible to please him; for he that cometh to God must believe that he is, and that he is a rewarder of them that diligently seek him. Hebrew 11:6