Forums: Discussions for entrepreneurs and small business.

Thanks to the reviews of SuN members, My Tech Team has been re-built.  With the help of Nikole Gipps, a fellow SuN member, we have went from this to THIS. 

I am asking that you all review our new site.  So far, it has been very attractive and useful to our current customers and potential customers.

What do you think about it? 

You're using a self-signed ssl cert, these are not considered "safe" by the majority of browsers and so they will issue a warning. If you're not just testing you should get a cert from a trusted certificate authority.

Your buttons for the help desk section have too little contrast. This reduces ledgability and comes off as a button that is "inactive" or not "clickable" as low contrast, usually gray, buttons are the standard for non-usable site content.

When i click "order now" i am present with a page that is too busy. If i have clicked that button i more than likely am interested and will become a conversion... unless i get distracted. An order now page should have a clear call to action and should not be cluttered with anything else that is not relevant/absolutely needed to complete the process. If you want them to order, why are you tempting them with so much distracting content that may make and allow them to exit the page? Even worse you offer them an escape from your site entirely, like the trend micro blog.

The Faq's has misspelled words/typo's.

Your SEO needs work. As an example, your home page is optimized for "tech team"... with a  little searching i do see this phrase is searched a fair amount, however you have 166,000,000 results to compete against for ranking on google! Even worse, 1,150,000,000 to compete against on yahoo! Better optimization for niche keywords and phrases is your best bet. Your meta tags also appear static.

You main call to action image at the right of the home page is jaggy on the edge, i assume because its using png 1 bit transparency. If you're using full 8 bit transparency you should smooth it out some, even so, eitherway there is no need for the white outline i see. However, you need to take care that you're using png transparency right, there has been iffy support for png transparency in IE. Use your install of google analytics to see what versions your visitors are using.

If you're in it for the business you should take care of having so many links that link to other sites entirely. If a link links to something that has no possible loopback to your site and/or service those links are basically exit signs.

Hope that helps,

Jarrod

Jarrod,

Thanks, it does help....I do agree with you on the sign up page.  But, as far as the self cert, that was on the OLD site.  That is not relevant anymore.  I have a certificate, but I dont need it anymore with the new site.  I'm curious to know what FAQs are mispelled here.

Ok, I guess I should have been more clear.  Keep this in mind.  I am not using the old site,  http://www.mytechteam.net/mytechteamold.  I am using the new site, www.mytechteam.net

Great advice on everything....As far as the helpdesk buttons go, I am changing those now.  However, It hasn't been a problem for the users.  But, it does give me a headache, LOL.

Great review from a developer standpoint.  Our customers (over 1000 so far) absolutely love it as compared to the old site.

On your new website, when you click on userlogin, you are presented with a self-signed ssl cert. Its on both your old and new website.