In the interest of full disclosure, I am a co-founder of AppShore Inc. who provide an online contact management and customer relationship management (CRM) solution. We have been in business for 5 years now and we are most often compared to salesforce.com because they are the market leader and dominate the online advertising spend in the CRM market. Our customers are almost exclusively small business people. Although we have customers with hundreds of users, our average customer has between 1 and 20 employees and on average will subscribe 6 to 10 users to our system.
The consistent feedback we get from our customers is that compared to salesforce.com our product is simple, straightforward and intutive. Although we offer free training, most of our customers do not take us up on it because the system is so easy to learn and use. We also win business based on our superior service and support. We understand that most small business people are not technicians. So we built our system with ease-of-use as the key consideration. We go out of our way to be sure our customers are up and running as quickly as possible, usually on day 1.
We believe we offer the best price available for any product of our kind. Starting at only $11 per user month and ranging up to $24 per user month for our fully customizable Premium Edition, we provide the core functionality most small business people need at a fraction of the cost of salesforce.com (which starts at $65 per user per month with comparable functionality to what we offer).
We don`t have all the bells and whistles of salesforce.com, but we never intended to. If you want a simple product at a great price that does what you need with an excellent customer service staff to back you up, then AppShore is definitely worth a look.
Salesforce.com is a public traded $400 million dollar company with a large and expensive sales force. They are looking for $1 million plus sized deals. That is why they have every feature and function under the sun and a user guide that is 17,000 pages long. They really don`t care about small business. It is not profitable enough for them to provide superior service to a one-person-show when they could be spending time with a Fortune 500 company instead.
But, don`t take my word for it, heck out our testimonials, our small business customers rave about us.
Kregg3/19/2009 5:36 PM