I don`t remember this site, but there`s one huge problem! The entire
content area isn`t displaying in Firefox (I`m using 1.5, so don`t know
about the next iterations). The menu along the left is okay, but the
whole section about what you do, your services, etc, is just blank. So I re-opened it in IE-6.x.
I too noticed the Flash! banner being "jerky." It would run, pause, run, pause, so that`s an issue.
There are minor improvements you could make. The font size is a bit
small on my 19" panel, and could be a bit larger. You have on your
washers page a "Call Now" for whatever. You could make that a link to
your "Contact us" page, so the hone number would be readily available.
Don`t make me click "Service Details" which don`t at all give me
details...just a phone number.
I went to List of All Repair Services, and clicked Air-Conditioners. I
didn`t see my brand name there, so I don`t know if you handle that.
Couldn`t you have the company logos as graphics, so I`d see "GE" or
whatever, and know that you can fix it?
Is there anything you have that indicates you have formal
certification, or that you`re a "factory authorized" repair service? If
so, that should be VERY prominent on the site. If not, then you should
have a content page with a sales argument as to why I should trust my
refrigerator to you.
The big thing is the FireFox problem, I think. But beyond that, it`s
not a site problem so much as a content and sales issue. If you`re not
a marketing or sales type, you might consider getting some professional
(freelance, maybe) advice on how to strengthen your message. You also
could use some improvement on the "customer journey" pathway.