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Looking for some ideas for our new site...all chiming in is appreciated.

 
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UrbanMelt

posts: 20

Nov 24, 2007 2:56 AM ET    Quote  Report Abuse
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To All,
 
We currently offer the following functionalities:
Search, create free business profile, create free consumer profile, ability to add other members to your network, ability to add events to your profile, ability to make comments on others` profiles, ability to upload photos, ability to create custom content on your profile and the abiliy to post topics in your own discussion forum.
 
All suggestions and critiques are welcomed with open arms.  We built this site to be a community for businesses and consumers.  With that in mind, we want the site to be what the people want.  We know there are a couple of bugs and oversights currently and are working them out as we speak.  There`s a login error being fixed and we are adding a faceted search (browse) feature to search by business type and state.
 
We have been working on our local business and consumer community site for almost a year.  We launched the first operational version on October 18th.  In order to promote the site, we have been promoting on social networking sites, posting our own blogs, word of mouth, and real door to door.  It seems to be working a little, but in small percentages.  We have a pretty decent membership for being so new and rough around the edges.  Since our launch, our maximum new unique visitors in a day has been 37.  We average about 25 per day.
 
We have a couple of bugs we are working out, new features to install, more content to add, and we do plan on doing some viral marketing with videos, etc.
1) Does anyone have any ideas or suggestions to keep people looking when they land on our home page? 
2) Does anyone have any ideas or suggestions to bring more traffic with little to no cost (we are absolutely bare bones; one of us is the programmer...the other is sales and marketing)?  By the way...we are a free site, so we need big traffic.
 
Thanks in advance for your valuable feedback,
 
 
UrbanMelt11/24/2007 11:23 PM


-------------------------

Emil Wisch
Community Servant & CoCreator
UrbanMelt.com
emil [at] urbanmelt.com
Twitter: urbanmelt
CraigL

posts: 9051

Nov 24, 2007 2:00 PM ET    Quote  Report Abuse
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Hi Emil,
I went to the site without taking time to look at it from a technical aspect. I wanted to experience it as a visitor, or stumble-upon viewer. I noticed a number of things that might help.

First of all, take some time to contemplate the idea of the "customer journey." In a nutshell, you want to provide something to do---places to go. Suppose you go visit The Great American Tinfoil exhibit, somewhere along Route 66. What`s the very first thing you want?

You want a place to start---a gate. Then you want a path to follow that will take you to The Thing. When you get there, you want someone to tell you what it is you`re looking at, or some other way to learn about The Thing.

Then you want either a way to get back to the gate and leave, OR you want a path to The Next Thing (hopefully related, and to learn how it`s related). After you`ve followed the path, you should end up at the exit, and perhaps a souvenier shop where you can buy memories of your visit.

Same with a Web site. I came to your gate but it looked more like a closed room. There didn`t seem to be any pathways going anywhere. The tabs meant nothing to me, and I had no incentive to sign up for what I didn`t understand.

I "clicked here to begin," and was told I had to sign up for something. I was just visiting, not looking to sign up for anything. I wanted to check out your latest businesses, not donate blood. :-) Y`know?

I would`ve closed out the site at that point, but I chose to click on a busines. I saw a simplistic type of "Yellow Pages" ad for Angela Marie Hair Design. It  told me nothing about what Angela does, why her hair designs are useful to me, or what I should do about it. At that point, I left the site.

Your customer journey doesn`t exist. The content in the ads you`re running doesn`t seem to mean much of anything. There doesn`t seem to be a "purpose" to this site. Why do you exist, and whatever you answer here should be much more clearly developed on your home page. If you`re the "organizer," or guide, YOU should be tying all the ads together.

You whould have a running story, demonstrate the purpose and usefulness of the objects on your site, and explain *how you`re solving my problem!* I didn`t have a problem in mind when I arrived at your site, but there was nothing to tell me I did have a problem. Even if I didn`t know it. And nothing to explain how you were solving that problem I was previously unaware I had.

That`s my opinion, at any rate. Hope it helps. :-)
UrbanMelt

posts: 20

Nov 24, 2007 3:25 PM ET    Quote  Report Abuse
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Craig,
 
That was great feedback.  It`s easy to get sidetracked when there are so many ideas in process.  For instance, an "about us".  How obvious is that?  We have that coming on our second version in a matter of days.  As far as a place to go, our faceted search should solve some of that problem.  Also, the content in the businesses` profiles is user-generated.  We give the businesses the opportunity to make themselves shine.  I agree there is some confusion, and it helps to get some critiquing. 
UrbanMelt11/24/2007 3:30 PM


-------------------------

Emil Wisch
Community Servant & CoCreator
UrbanMelt.com
emil [at] urbanmelt.com
Twitter: urbanmelt
Webline

posts: 687

Nov 24, 2007 6:21 PM ET    Quote  Report Abuse
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I agree with Craig .... once there, its like there is nowhere else to go. Home, Login, Sign Up and Search .... thats it.

Sure, search is fine .... but search for what? We have no idea what is available to search for .... business categories? locations? products? There is nothing defined as far as what you have to offer, what to search for, to be able to search certain areas/topics/categories, etc.

You want businesses to join .... where do you state the benefits of joining? What can I expect to be able to do if I do join? What can`t I do? How do you let me promote my business? What are these free tools you mention? Do I have to join to find out?

There are a lot of questions that shouldn`t have to be asked by potential users right off the bat.

In seeing the page for a businesses details, it`s as if the info is scattered around the page; white background with nothing to separate the different areas .... it can be hard to see any organization within the layout, and with no division of the areas the eyes just wander around and don`t/can`t really focus on any one thing.

Your SEO could use some work as far as title and alt tags, general content, etc.



-------------------------

M Hall
Website Critique Community
International Society of Curmudgeons


UrbanMelt

posts: 20

Nov 24, 2007 8:00 PM ET    Quote  Report Abuse
Points: 0   Vote
Thank you so much, Mr. Hall.  We knew we had problems.  We thought we knew there were a couple missing pieces that forced people to leave our site.  Do you think that with a little more textual content (better explanation), more places to go, and a faceted search (browse) that it will significanty improve the site?????

-------------------------

Emil Wisch
Community Servant & CoCreator
UrbanMelt.com
emil [at] urbanmelt.com
Twitter: urbanmelt
Webline

posts: 687

Nov 24, 2007 8:06 PM ET    Quote  Report Abuse
Points: 0   Vote
You need to inform your visitors and users up front what your purpose is .... how and why they can benefit from it .... what they can do with it .... add content and usability and purpose and a reason to get involved right up front.


-------------------------

M Hall
Website Critique Community
International Society of Curmudgeons


vwebworld

posts: 1237

Nov 24, 2007 9:26 PM ET    Quote  Report Abuse
Points: 0   Vote
The menu rollover goes from normal to bold and makes  the text jump. If this is your desired effect, fine. However, it is little distracting.
 
I agree, you say the members interact using a number of FREE tools. OK, sound good.. but, if you do not provide a demo of the tools.. you should at least provide examples of how they are used... or BETTER YET, how using them help your members.
 
~Roland


-------------------------

Web Design | Best Beef Jerky | ecommerce articles | Follow vwebworld on Twitter
Nov 25, 2007 1:53 AM ET    Quote  Report Abuse
Points: 0   Vote
 
To All,
 
We currently offer the following functionalities:
Search, create free business profile, create free consumer profile, ability to add other members to your network, ability to add events to your profile, ability to make comments on others` profiles, ability to upload photos, ability to create custom content on your profile and the abiliy to post topics in your own discussion forum.
 
All suggestions and critiques are welcomed with open arms.  We built this site to be a community for businesses and consumers.  With that in mind, we want the site to be what the people want.  We know there are a couple of bugs and oversights currently and are working them out as we speak.  There`s a login error being fixed and we are adding a faceted search (browse) feature to search by business type and state.
 
We have been working on our local business and consumer community site for almost a year.  We launched the first operational version on October 18th.  In order to promote the site, we have been promoting on social networking sites, posting our own blogs, word of mouth, and real door to door.  It seems to be working a little, but in small percentages.  We have a pretty decent membership for being so new and rough around the edges.  Since our launch, our maximum new unique visitors in a day has been 37.  We average about 25 per day.
 
We have a couple of bugs we are working out, new features to install, more content to add, and we do plan on doing some viral marketing with videos, etc.
1) Does anyone have any ideas or suggestions to keep people looking when they land on our home page? 
2) Does anyone have any ideas or suggestions to bring more traffic with little to no cost (we are absolutely bare bones; one of us is the programmer...the other is sales and marketing)?  By the way...we are a free site, so we need big traffic.
 
Thanks in advance for your valuable feedback,
 
 

This is what my colleague Donny Deutsch said…

"My brand has always been aggressive, truthful, in-your-face, fun, a little boisterous, a risk taker," he says.

 

For http://www.UrbanMelt.com, the marketing expert Professor gives his signature of three smiles out of four smiles for the site name. Four frowns out of four frowns for unoriginality and four frowns for the site being a total waste of time, because you don’t have enough exposure or fans for the site to be taken seriously or in demand. Three frowns for not tapping into your target market and for not positioning or differentiating from your competitors. And two frowns for lacking media publicity, testimonials, and an approach to show the customers why they would need to come to your site opposed to your competitors, (need- being the key word as in can’t do without your business right now, can’t live without your service right now, that your service won’t waste time or money right now, how it serves a mandatory purpose right now, its what’s hot, it’s what’s in, it’s the buzz, it’s the shh), as well as how it benefits the customer long- term.

 

 http://www.UrbanMelt.com gets an all around four frowns out of four.

I do research on customers all day long and listen to them before launching a new company’s brand, site, business or service so they won’t fail. I specialize in growing businesses competitively without failure. This way, my clients business won’t have to come to sites like this and ask merciful viewers “how to keep their business from failing”. Don’t deny things when you’ve made a mistake or try to tell an expert he doesn’t get what you’re doing, you read it all wrong, or that he doesn’t understand your purpose, because if I don’t get it, then nobody else will, except a few that pity you. Homeless people get pity but they can’t get enough money until they stop begging others for pity and start working on making themselves better, or else they will continue to fail. Just acknowledge what’s wrong and don’t debate mistakes, because companies do it all the time until they come to sites like this and wonder why customers aren’t cooperating. Your company needs to position itself as the new leader in being “The new Chicago Reader online” for Chicago web-surfers. Where you are what’s happening online in Chicago, so viewers will see the value of your service, and reposition The Chicago Reader as being behind the times, because people are more advanced in searching online instead of searching papers. The Reader would be your competitor. The Reader may be online but they’re only popular for being a happening newspaper and will be known as a happening “Chicago paper”. Positioning yourself against The Reader will make you look more in touch with Chicago web-surfers and take away the Reader audiences who search online. Ask me how to brilliantly get your site to be the only Chicago happening site online in demand, where you will have massive audiences flocking to you in the millions as being the new advanced Chicago Reader. Also being environmentally friendly, since you don’t print paper, which wins millions of environmentally friendly fans in Chicago, and the media frenzy making you the hottest trend business in the news as the new leader in what’s happening in the urban city online?

 

“You know its official when you see Professor Rainmaker expert signature, because anything else doesn’t count.”

 

“Opinions don’t count; just expert ones!”

 



-------------------------

BusinessWeek Magazine-

"...had no product in 2003 when they pitched their business plan...Mangrove`s partners cut a check for seed funding of $130,000. "We like going against the odds," says Tluszcz."

“While everybody else gives opinions, The Professor provides expertise without failure!”

Opinions don`t count, just expert ones!


The Professor- Marketing to the elite businesses!

CraigL

posts: 9051

Nov 25, 2007 2:10 AM ET    Quote  Report Abuse
Points: 0   Vote
<sigh> Well there`s always one idiot in the bunch, and "the professor" has proven without a doubt that he`s the one.
UrbanMelt

posts: 20

Nov 25, 2007 3:22 AM ET    Quote  Report Abuse
Points: 0   Vote
Thank you for your time (or waste thereof).  I didn`t realize I was debating others` opinions.  We are trying to make the site better.  We made no claims. 
 
I know we are making mistakes.  I am a banker and my partner is a programmer.  We`re not begging for anything.  We`re not looking for pity. 
 
Thanks again,


-------------------------

Emil Wisch
Community Servant & CoCreator
UrbanMelt.com
emil [at] urbanmelt.com
Twitter: urbanmelt
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