Or you suggesting a good leader (company owner, I guess you are implying) would never downsize? And what "treatment" of customers are you talking about? You are very vague. I`m not sure what answers or comments you are seeking. Please try to be more specific.
Thanks - R@
If you are trying to evaluate serving as part of leading, then you might enjoy reading the December 26, 2007 Holiday Leadership Lessons on: http://www.danmulhern.com/wordpress/
I see your point but on some aspects I disagree. Here is why I disagree: call me idealistic but I believe that leaders lead regardless of positional power. For example, Rosa Parks wasn`t the first African American person to refuse to give up her seat on a bus but her actions were an effective catalyst for change. She didn`t hold the position of a US President but none the less her actions impacted a nation. My point is leaders imerge from all walks of life and often in call to a need of service. It doesn`t matter if the call to service is for the public good, service to help a neighbor, or service to hold those within business/corporate "leadership", aka positional powers, accountable to be ethical and/or walk their talk.
I think there is a hidden factor which differentiates between manager/decision maker and leaders. It is a little thing called: EGO. I have had the misfortune of working in a toxic environment which had a "top-down" management style; were the value of input was based on a person`s title not on the quality of concept/ideas; and where it was considered insubordination to ask questions or to raise questions on what appeared to be questionable conduct of superiors.
How many times within business and/or corporate structures are voices disenfrancished because it is "not how we do business" or because the idea was generated by a front line worker. Within toxic environments voices get squashed, ego`s run rampant, and innovation barely gets off the ground. I happen to suspect this occurs because the foundations of trust, respect and commadarity are either never established or at best are very minimal.