"It is nicely designed but I do not believe it looks more professional
than mine and it is not apples to apples as it is not an e-commerce
Common elements carry over. Both have the intention of getting people to buy. While i also wouldn`t copy the site, because more often than not is it a custom ad-hoc solution that works the best, you can examine other "similar" companies for ideas to at least try. That is where the AB testing i mentioned earlier comes in. You identify where you need work, then AB or multivariant test the solutions, and see if the new additon works well or not.
Many of your comments about how professional the site looks are contrary to the feedback I receive from my actual customers.
Not to be rude... but are you not here to increase your sales by recovering the large amount of people who are exiting your site? If so, the feedback of those few who are buying don`t mean much. You cater to the majority of your market in the ecommerce world. Obviously what makes the minority happy are scaring away the majority of your customers...