I built http://www.rexxindustrialparts.com at the end of last year. a reasonable amount of people come to my site considering I have no marketing budget for the site. Unfortunately I have seen a great deal more abandoned shopping carts than I have completed sales. My actual sales % is well below the 3% average that is supposedly the norm. I would appreciate any feedback that could help retain the sale and reduce cart abandonment. As part of my effort to resolve this issue I placed live chat on the site to be able to answer questions in real time for customers but very few people respond to it.
Thank you for your help,