Oh that is a loaded question. I run my business on the basis of working with the customer. If they don`t like something, I work with them to make it right, and tell them that`s what I`ll do.
But I also freelance for some companies that let customers get away with murders. The customer complains and poof--they get a refund and I lose money. Definitely not how I`d like to run my biz!



