Are you ready? Repeat after me:
"That will not work."
"You have some better options which you should consider."
"That is not really a good idea."
"No, I am not going to do that."
Deliver sensational customer service; but do not cower to those who pay you a fee for your best advice or superior product. Recently, a human resources manager contacted me from a major legal firm in Melbourne, Australia. She wanted detailed answers to ridiculous questions. I mentioned that I had consulted with a dozen legal firms all around Australia and always began my projects by discussing objectives and outcomes with the managing partner or owner.
The HR manager huffed that she would never simply "allow" just anyone to talk to an executive. Hasta la vista, baby. Your loss.
We won`t survive in business too long if we continue to accommodate irrational requests and forfeit our own personal and pofessional perspective and integrity. We need to secure our own self-esteem. Your customers are surrounded by `yes` people on the payroll. The client doesn`t need you agreeing for the sake of trying to win the sale, preserving a contract or staying in `good.`
Most of us are so afraid of losing the business that we do not do enough of the smart things to win the business. Assuming the client is always right is one of those mythologies that perpetuates average performance. And it does neither you, nor the client any real long-term good.
Other than that, I don`t feel strongly about it.
Executive Wisdom Consulting Group
Founder of the Society for Executive Wisdom
Strategy for Professionals: www.strategyforprofessionals.com