Now I admit, it makes me sick when I experience bad customer service. Ever since majoring in public relations in college, and really even before that time, I have been a stickler for good grammar and at the very least, halfway-decent communication from those that I do business with. In school, they sort of shoved the whole "communication" thing down my throat, which I have come to appreciate in a world of bad communicators. I even work in the field of communications, and you wouldn`t believe the lack of communication that goes on within these companies.
Anyway, getting to my point....has anyone ever experienced customer service that was just way over the top and extremely annoying?
My husband and I just finished putting a sunroom on our house that we had a HORRIBLE experience with. We were told from when we signed on the dotted line that "we will be able to enjoy our sunroom practically immediately after the 3-4 days it will take to get the room put up, way before winter". Well, we signed on the dotted line in July, and it is now February and we just were just able to put carpeting in this room two weeks ago. We dealt with leaks from the roof, leaks from the windows and leaks coming from we didn`t-know-where. Thank goodness Winter came late to Michigan this year! After months and months of having no specific point-of-contact at this company, a new contact, Bill fell out of the sky and in our laps. Bill, our "project coordinator" Bill didn`t really show up on this project until the problems were mounting. In each discussion, he "assured" us over-and-over that the problems would be taken care of, and a few times, swore on his own life! Bill was the best thing that happened to us in this situation, because we were very near finding a lawyer to help us out of our mess, since we were getting zero customer service from this company, until Bill. He was great, and we finally had someone at the company who cared, but he also had way too much customer service training and used too much "lingo" that came across as too much to both of us. Although he could be really annoying, I did like the fact that he over-communicated. That is something I would favor, vs. lack of communication, in any circumstance, even if it is coordinating a family get-together! On a brighter note, we haven`t had any problems thus far with our room (knock on vinyl siding!) and we are looking forward to using it soon, once winter leaves Michigan! Not once did we hear from anyone higher than Bill in this company, even to thank us for the business we gave to them. Just one of my many experiences in this area.