Hi! This is my first post here, although I`ve listened to Start Up Nation for a couple of years.
My company produces skin on frame kayak kits, which include everything that the customer needs to build a kayak. We`ve shipped domestically, and we recently encountered our first international customer, i.e., someone from outside the US who wants to give us money for our product.
The problem that we`re having is, how to get the product to that customer. He lives in the UK and we have two packages to ship to him. One box is reasonably sized at about 2 ft x 2ft x 2ft. The other package holds the stringers, 11 foot long pieces of wood that form the skeleton of the kayak, so that package is 11 ft long by 6 inches in diameter, weighing in at a whopping 10 pounds.
FedEx tells us that they want $1000 to ship it from the US to the UK, or, for $800 they`ll ship it on the slow boat to London. UPS says that they can`t ship the long box at all. Any suggestions? The kit costs $650 USD, and shipping at those rates will put it out of range for what the customer is willing to pay.
We`ve thought about buying a round trip ticket to London and checking it as baggage. Any other suggestions?