I`d like some ideas, rather, a "what do you do?" thread about customer retention.
I`m in the computer/internet services market and I do little things like show an active interest in my customer`s businesses by sending them occasional blog posts and book ideas specific to their niche.
Like "Hey John I thought you might find this interesting, T"
Something as simple as that.
What do you do? (I`m mining for ideas...)