I`d try make their life a living helll until it is resolved. Emails, phone calls etc. Let um know you are not going away.
I am so sorry that you had that happen. I would send a cease and desist order. How many other projects do you have for them? You may want to cut your losses and stop working for them.
That is unfortunate, they must like the work you did if they are using it????????????
I feel your pain. Business owners go through this every day with chargebacks, and merchant services not backing them up if they do not have third party paperwork to back it up. PayPal is right about the service industry. If you do not have proof, you are out of luck. At this point, I would try to find out what issue was with why this reversal occurred. If he or she did it because they did not have the money, you could setup a payback plan through PayPal under a subscription option.
Thanks for your responses.
To Stonesledge... yes they liked the work fine. In fact my inbox is filled with glowing compliments throughout the design process for all of the work we did for them. Their problem is more a reflection of them than us (see below)
To Dennis, thank you but we do already have merchant accounts. In this case, the client chose to opt for PayPal which we offer(ed) as an alternative.
To Raisecapital02, the issues with this client are complex. About 60% through the third project, they terminated the contract because of a combination of things:
1-the deadline was being pushed back due to their incessant post-approval change requests (which we were doing for free)
2-they took issue with me hiring an "Arab" to work on their project
3-they post-tracked our trade supplier, looked up our at-cost rates, and now think we charged them too much for printing on the second project (though they were fine with the rates when we quoted them and told them to shop around before proceeding)
Though I never stated nor gave the impression that I was, they for some reason assumed I was a big company that supplied all these things in-house. They knew upfront that I contracted a programmer to work on their project... but they became enraged when they learned he lives in Egypt.
After an email filled with hateful epithets and derogatory language, and a phone call at my private home number (which I have no idea how they obtained), it is evident that they would not be interested in paying me back. In fact, they have somehow ALSO bullied my trade print supplier into suspending my account, and are doing all they can to make my life difficult.