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Stop trying to work with him and address the real issues, his Internet post. Write a short blurb on what actually transpired. Make sure you include information on the efforts you have made to rectify the situation. Then post your response on the sites he has posted negative information about your company.
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A personal visit is always the best way to try to win back a customer but if you can't do that, you can hire someone to do it for you. Ask him why he was dissatisfied and have an answer ready for everything he says. Offer him something that will entice him to give you guys a second chance. Of course, offer him something that will make him take down that post.
What Nevada said. Unfortunately, no matter how hard we try we can't please everyone. It sounds like you have put forth much effort to resolve this matter. At this point, I think that it would be wise to address the situation, and to give your side of the story. If you have e-mail conversation with this individual, I would add that in the blurb so everyone could see that you have tried to please the customer. If you are doing what you can to solve the issue, the rest will see this, and you won't look like such a bad guy. Leaving it alone might imply guilt to potential customers and could cause you to lose some business.
If you keep persisting you might piss the guy off more so be careful. Damage control online isn't too difficult and as another poster said, I would try dealing with whatever internet posting was made.
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