Everyone at some time or another has experienced bad customer service and it generally gets one hot under the collar. It is, however, how we deal with bad customer service that ultimately affects how the situation is resolved.
When faced with bad customer service, it is tempting to start behaving badly toward the instigator. The problem with behaving badly, however, is that you lose credibility in the eyes of the offender and their superiors. They may simply explain away their behaviour by saying that you were extremely rude and difficult and, if half the staff members saw you shouting, the offender may not only be believed but receive sympathy.
1 Be specific about your complaint when you are speaking to a customer service representative. Many times, bad customer service is simply the result of the customer service representative misunderstanding your situation.
2 Stay calm and polite when you are speaking to any representative of the company. Becoming irate will hurt your chances of having your problem solved.
3 Ask to speak to a supervisor or manager if necessary. A manager or supervisor will usually have more options available to effectively fix your problem.
4 Offer your suggestions. If you have ways in mind to correct the problem or improve customer service, let the supervisor know. You may be able to offer a solution that the manager didn't think about.
5 Accept that you may have to compromise. In some cases, the solution that you are seeking may be impossible.
6 Write a letter to the company or business owner. Make sure that you include your initial problem, the names of everyone you spoke with, your specific customer service complaints, your proposed solution and your contact information.
7 Find a new business to frequent. If you find that you are unable to get your situation resolved in a mutually agreeable way, taking your business elsewhere will make a powerful statement. This is especially true if you are dealing with a small business