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How to Recruit STARS

 
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Jul 10, 2009 2:03 AM ET    Quote  Report Abuse
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I`ve certainly made my fair share of recruiting mistakes. Here are but a few:

1. Mismatching people and positions or skills and responsibilities.

2. Hiring people based on potential and promises, instead of track record of results.

3. Interviewing the resume instead of the person.

Which is why I want to tell you about the STAR method for recruiting. I`ve distilled it down to its essence. Hope this helps you make better hires.

Situation: They`ve done the job or not. If hiring a housekeeper, have they cleaned a 4,000 square foot home before? If yes, move on to the next step. If no, b`bye.

Tasks: Do they do laundry in addition to all the other chores involved in cleaning a home impeccably? If yes, move on to the next step. If no, b`bye.

Actions: They say they`ve cleaned a 4,000 square foot home, they say they do laundry, do they fold it and put it in the appropriate drawers? If yes, move on to the next step. If no, b`bye.

Results: Can they clean the home in 5 hours or less 2x per week? Have they done this before? If yes, welcome aboard! If no, b`bye.

Past behavior, past experience predicts future behavior and ability to succeed in the job at hand.
Jul 10, 2009 11:04 AM ET    Quote  Report Abuse
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I agree and that`s a good way to find the right person for the particular job.

Thanks for this article!
RichSUN

posts: 96

Sep 07, 2009 12:28 PM ET    Quote  Report Abuse
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We're in the knowledge worker age now. If you're hiring "hands" then hiring someone who has done the work before is good. Your example of a cleaning person would be hiring hands.

But, today's knowledge worker must be able pick up new skills on a daily basis. Past behavior doesn't predict anything. Today's problems are different than yesterdays. For example, in the technology field hiring based on what a person did yesterday is gonna' get you old technology. Potential is the only thing that matters now.

Resumes are for covering the HR department's ass. Anyone can produce a resume that makes them perfect for any job. Interviewing is the only way to know if someone is right for the company.

If your example is your actual situation, then you're not facing a recruiting problem its something completely different. I can tell you what the problem is, but it's probably best if you figure it out yourself.

RichSUN

posts: 96

Sep 07, 2009 12:37 PM ET    Quote  Report Abuse
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Hey! Wait a minute here!

You should know these things.

I've seen you before, you're an old time super geek.

RichSUN

posts: 96

Sep 07, 2009 11:00 PM ET    Quote  Report Abuse
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See, I told ya'.

I just did some research and you are an old time super geek!

DavidI introduced you in the video I saw on your website.

RichSUN

posts: 96

Sep 22, 2009 11:53 AM ET    Quote  Report Abuse
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Hey, did you figure out the answer yet?

Kate23

posts: 61

Dec 02, 2009 7:51 PM ET    Quote  Report Abuse
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My background is on Human Resources and I am quite familiar with the STAR method.  However, we do apply it differently from how you have described above.  This method is usually used to determine how an applicant thinks and would handle a situation.

You give him a sample Situation and let him respond.  From his response, check that he has figured out the correct Tasks that needs to be done, what Actions has he taken and finally, check what the Results of his actions were.

This simple exercise will let you know how an applicant thinks and how he would address certain situations.

----------

Kate

MedifastHealth.org

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