Forums: Discussions for entrepreneurs and small business.

Hi sorry for the late response! Holiday here in Israel.

My article was ment to `engage the reader` and not for a poll.

You see in the "old times" as my grandfather explained to me  people would send out mail as fast as possible because they knew it would take time for it to arrive. Today however we are lazy. We know that within minutes we could send out an email and it will arrive, so why do it now? People say things like: "its ok I`ll send it out later today..." then they procrastinate.

We could talk about all of the marketing tactics and secrets but its these little things that put people out of business.


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I try to respond within 24 hours. But sometimes it takes longer than that during the weekends.

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I actually respond as quickly as possible - weekends, holidays, whenever - especially for clients, potential clients or other business contacts..  Even if it`s a short note to let the sender know that I received their email and I`ll get a more lengthy response to them when I can.  It`s something that sets me apart from others in my field.
Of course, the downside to that is that I expect the same from others that I may be a client of,  and I get bothered when I don`t get timely responses.



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Scott Smith
http://www.bandwmedicalconsulting.com
My Email

I also always attempt to respond to business emails within 24 hours. It`s not always possible with my travels to some locations that lack Internet connections - but I will connect as soon as possible.

My major exception is after a large speaking engagement.  I often speak to audiences of 100-800 people.  At the end of my presentations I always tell audience members to email me if they have additional questions.  I add that "I will respond, but it may take a few days." I may receive a few hundred emails after such an event.  I`ll scan through my inbox to repond ASAP to immediate business emails. Later I will set aside time to respond to the influx of speaking engagement emails - with a large espresso drink at hand.





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Jeff Fisher | Jeff Fisher LogoMotives | Tweet! Tweet!

great points

I often don`t respond immediately unless it`s a technical question
with no "pain" behind it. 

This is kind of advanced, but if you do any kind of bigger-ticket
sales or consulting you need to be aware that people won`t buy
unless they believe you can fix their problem.  Often the email
they send has a hidden message of cutting pain in it and in my
own experience it`s better to think about how best to respond
for awhile so I can help them get clear.

Just my thought.  There is a lot to closing sales with copy and
email.  I`ve developed a way to do it - taking a little time to
consider your response is part of it.

Sometimes if I am very busy I will write back "this requires
a more detailed answer than I can give you right now -
please be a little patient so I can make the time to sit down
and write a lucid answer."



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I have repeatedly been told by new Customers that they contacted (or attempted to contact) several Designers, and I was the only one to reply!  I was once told that when replying from a Public Library while visiting relatives out-of-state (didn`t yet have a laptop at the time).

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Scott Alberts
Alberts Illustration & Design
http://www.scottalberts.com/
My Email

Great article.

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Avin Kline
AvinKline.com

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Neil Johnson
The Tax Dude®
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Owner & Founder, SewingPatterns.com
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