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Home Aide of Brevard, Inc. (website critique)

 
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mdowty

posts: 6

Aug 05, 2008 3:46 PM ET    Quote  Report Abuse
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We recently celebrated 6 months open for business.  One week ago I introduced a new nationwide service in addition to our local work.  The website is one I`ve changed content on several times.  I can see from site stats that we get some visitors  (over 600 YTD) but they don`t usually look at every page or spend much time on the site.  My goal with the site is to: inform readers of our service AND get them to call for more information.  Maybe I have too much information on the site?  Any feed back is welcome and much appreciated.        
Simplify,
Mary Dowty
CraigL

posts: 9051

Aug 05, 2008 5:11 PM ET    Quote  Report Abuse
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Hi Mary :-) I saw your other post, using the tagline.

Here`s two thoughts I had. The first is that "We simplify life" is very curiosity provoking. I just couldn`t let it go by without at least checking out the underlying meaning. That`s an excellent "lure," so to speak.

The second is the problem: When I arrived at your site, it took me some actual thought and reading to find what exactly do you mean. In other words, I entered the site in a sort of "rush" to see what it meant. But upon arrival, I felt a "slowdown."

The problem lies in the very first headline on the home page, "Home Aide of Brevard." Although I sorta-kinda-almost undertood that "aide" means something like a personal assistant or valet, it isn`t clear.

Instead of headlining your company name, you`ll need a better explanation of your tagline. The tagline itself works, in that it quickly captures attention and incites action. But there has to be a follow-up that resolves the mystery: Simplify how?

"Home Aide" could mean elderly support. But it could mean personal shopper, virtual assistant, handyman, and so forth. Your bolded text "almost" tells me that you`re some sort of aide to the elderly service. That`s what needs to be crisp, clear, sharp, and instantaneous in my opinion.

Does that help?
mdowty

posts: 6

Aug 05, 2008 5:52 PM ET    Quote  Report Abuse
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Thank You!  Yes.  Check back in a bit to see the changes...

Simplify! 

Webline

posts: 687

Aug 05, 2008 7:36 PM ET    Quote  Report Abuse
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You need a doctype, reworked meta tags, and more efficient code; it`s bloated and poorly written, with almost no SEO.


-------------------------

M Hall
Website Critique Community
International Society of Curmudgeons


mdowty

posts: 6

Aug 05, 2008 7:50 PM ET    Quote  Report Abuse
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Thanks for your input.  I can see I have work to do.  I don`t even know what doctype is and I am not sure how to get more efficient code.  I know where the meta tags field is so I will start there.  Thanks again. 
Simplify,
Mary
 
googleguy

posts: 65

Aug 06, 2008 12:04 AM ET    Quote  Report Abuse
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Hi Mary,
 
Converting people who go to your website into actual clients is one of the biggest problems most websites have. The issue is not so much in the content or layout of the site, it has more to do with the real lack of a "call to action". A call to action is simply an offer  for the vistior to take a next step in your conversion path.
 
In other words, you offer all the information a reader would need to make a decision to hire you as an assistant. But, you dont offer them any reason to go forward or how to go forward. This could easily be resolved with the inclusion of a proper call to action. Here are some examples that may work:
 
"Call us now to speak with one of our Home Aid Specialists"
                            321-480-7369
 
                       October Offer
"Call now and receive 10% off your first service"
                      321-480-7369
 
"Call now and get your first 3 companion calls FREE"
                    321-480-7369
 
You get the picture. You need to create some urgency and a reason for them to call you. Make the offer stand out with a different font and color or add some graphics if you know how. Be sure to put some sort of "call to action" on every page of your site.
 
I also agree with Webline, you should invest in some SEO!
 
Best of luck and I hope this helped.
 
 
 


-------------------------

www.searchmarketingsystems.net
Webline

posts: 687

Aug 06, 2008 8:50 AM ET    Quote  Report Abuse
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Look at the source code of your index page; there are dozens of font tags, etc., that aren`t needed. You can use an external css file to control all of this; it will reduce your page size, give you faster loading pages, reduce bandwidth, and let you change how everything displays through your whole site by changing just the one file.


-------------------------

M Hall
Website Critique Community
International Society of Curmudgeons


HostRail

posts: 58

Aug 08, 2008 11:12 PM ET    Quote  Report Abuse
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It takes a bit of reading to understand the purpose of your business.  A short sentence describing what you do should be most prominent.  Also, all the various text sizes, fonts, bolding, italics, etc is distracting.  The long essay on the homepage is not necessary.  Be brief and make it eye appealing to read. 

All the purple is a bit much.  Perhaps you could do a gradient for the background instead of a solid color to make it look more 3D and not so flat?  And the text could be black or a dark grey?

The site does look like it was made from a template and needs to be cleaned up.  This might be off-putting to viewers. 

If you want people to call, why not have your phone number or a "sign up" or "get more information" button on the homepage?  Propel your viewers through the site.

Here is an article that might be helpful:  Top 10 web mistakes businesses make

HostRail8/8/2008 11:16 PM
infilta

posts: 126

Aug 12, 2008 1:30 AM ET    Quote  Report Abuse
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Hi Mary,
I looked at your home page and read first 4-5 paragraphs. That wasn`t enough to understand why exactly should I call your company even if I was looking for this type of service. "Customized, unique, affordable" doesn`t really do the thing.

You have pricing on your "Services" page - I would actually put it on the home page. It will reinforce the "affordable" part of your unique offer.

I must say though that I like the concept and admire your desire to help people.

As far as the site design, though, it is really weak. I would suggest you do a redesign and revise content to make it more appealing, with a stronger call to action.
mdowty

posts: 6

Aug 12, 2008 7:32 AM ET    Quote  Report Abuse
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Thank You.  All of the feedback has been appreciated.  I made a few changes- but still have much to do.  Computers and web sites are not my area of expertise, so it is difficult. 
I will schedule some time on my calendar to make this a priority.  Again, I really appreciate you all taking the time to respond.  I am finding one of the challenges of being self employed is the lack of camaraderie.  In the corporate world, I was surrounded by people trying to do the same types of things I was doing and we could kick ideas back and forth- or talk about what is working and what isn`t.  Now- I have clients and employees.  Our employees are great- but they don`t know or see all of the nuts and bolts of the operation.  Having a group like yourselves to turn to- is a great help.  Thanks again.
Simplify,
Mary   
 
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