Forums: Discussions for entrepreneurs and small business.

Does anyone know or have any recommendations for help desk ticketing software that works on Linux?  I'm in need of an application that allows users to submit via email and web tickets and that we can track our work. Another forum has recommended IssueCentre's help desk software but there might be something cheaper out there.

Thank you.

Thanks for the URL......... once i use it then i will let you know about my views.

It is a very use full url............

Hi DRover,

Have you checked out Freshdesk? From basic features like help desk ticketing, SLA management, time tracking, etc, to more cool stuff like gamification, multi-product/language/time-zone support, Freshdesk can help you earn some customer love, the best way possible.

And, if you are startup, you can have Freshdesk for FREE up to three agents!!

GoodLuck!!

Help desk support software is a must-have for any new or existing online business. Help desk management system can add value and productivity to a number of key areas in an enterprise.

I've been using Milldesk for the past few years, and it was really easy to adapt to.

I highly recommend it!

Take a look:

www.milldesk.com

Check out Live2Support. Its one of the premium help desk software for website through which you can communicate with website visitors as well as customers. You will be able to track visitor's Geo location. Live2Support is the first who has introduced in the industry:

• Geo Location tracking in live chat solution
• Integrated hits log with live chat software
• Most affordable live chat software in the industry 

100% customizable, secure, easy and affordable help desk software.

I recommend Comm100 Help Desk which fulfills your requirements.

http://www.comm100.com/helpdesk/