Thank you Janie for replying. The 2nd, so called reliable company, made me sign a contract and pay 1/2 up front and 1/2 later. Two weeks later they took the 2nd 1/2 of the payment (therefore the entire amount now paid) out of my PayPal account, without my ok, acknowledgement, etc. They had all my money and had not yet even assigned me a web designer. What has been done to date is beyond amateurish and `home made` looking. I gave them template samples I found on line, as well as font and colors. They ignored what I submitted, designed a header, a rectangular box, totally different colors than I asked for ~ and are now claiming they did the work.
I have no recourse and cannot go after them ~ they are in another State and I would have to file `small claims court` in Utah ~ not worth the time and cost to retrieve my money.
I had a similar problem like yours back in June, where I hired a flash designer for a small project, since he was a contractor, he asked me for 50% down.
and told me that he would put me on a recurring payment structure and that he would deliver by the time he got the second payment.
So the second payment was withdrawn and nothing was accomplished. I requested that he built a nice sunset with the name of the company my intensions were for him to build this for me
(I had to hire another flash designer for that scene).
Instead he sent me a picture of a bucket with a happy face... and I was down $300.00 bucks for a flash animation.
After emailing the flash designer, he started getting bold and to an extent called me every name on the book and refused to give me back my money. I didn`t panic, what I did was I logged into my pay pal account, and went over to "RESOLUTION CENTER" and opened a dispute. Now here is where you`re going to have to be very careful, DO NOT LET THE OTHER COMPANY CLOSE THE DISPUTE ON YOU" call me if you need instructions.
The minute you open a dispute it automatically puts your funds into a holding tank (what PayPal calls it) If they have the funds, they will take the funds from their account. If they don`t have the funds in their paypal, it will Freeze their account, and any payments that they collect will be to satisfy their negative account. Even if you signed an agreement you can still get your money back. Save all the emails, because pay pal is going to request that you send them copies. It will take approximately 21 days for you to get your money back, but you will get it... and in return freeze the other parties account until they have the funds available to pay you back. Open two separate disputes since they both have different transaction ID`s. Call me and I will walk you through the process...
Web Developer / Owner / Consultant
When starting your own business the need to "know-how" is greater than money!